Northwestern Mutual

Service Rep II

Franklin, WI, United States · Mid

Sponsorship not specified$36k-$54kDetected 3250 days ago

ExcelCustomer SupportCommunicationProblem SolvingCritical ThinkingMicrosoft Office

About the role

We believe relationships are built on trust.
These beliefs launched our company nearly 160 years ago.
Our business is about helping people secure their financial futures, and that starts with putting people first - our clients, our employees and our field representatives.

Today, they're just a few of the reasons why people choose to build careers at Northwestern Mutual.

Successfully resolves questions and inquiries from Financial Reps and clients
Takes ownerships of calls and anticipates future issues to avoid repeat calls and unnecessary call transfers
Educates clients and Financial Representatives on our client website and self-service capabilities
Fosters a professional relationship with our clients to enhance brand loyalty
Exhibits skill in de-escalating servicing concerns
Achieves productivity standards and goals while maintaining the highest level of customer service
Handles phone and transactional responsibilities while adhering to strict confidentiality and privacy standards
Able to multi-task between phone and casework/transactional duties with the high degree of accuracy and quality

$35,697 - $53,546
Application Deadline: 09/07/2017
This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.
What's the role?
Deliver a distinctive client experience
Successfully resolves questions and inquiries from Financial Reps and clients

And we're much stronger together than we are apart.
We are committed to helping you realize your individual potential and reach your personal goals.

This listing is sourced directly from Northwestern Mutual's careers page and normalized into a canonical job model.