Charles Schwab & Company, Inc.

Charles Schwab & Company, Inc.

Associate, Electronic Communications - International Client Services (Mandarin and/or Cantonese)

Austin, TX, US

Sponsorship not specifiedDetected 9 days ago
Customer SupportResearchCommunicationProblem Solving

About the role

  • As an International Services ECG Associate, you will take inbound chats and secure messages from both international (non-US residents) and domestic clients with all a full range of service and trading needs.
  • You will work on a collaborative, growing team in a fast-paced environment to assist with trading stocks, ETFs, mutual funds and options in addition to general account servicing inquiries.
  • Read and write at professional level in English as well as Chinese.

Responsibilities

  • The relationships that you create and uphold will have a direct impact as you aid our clients to "Own Their Tomorrow."

Requirements

  • Current and active series 7/63 licenses OR ability to obtain within 6 months of start date as a condition of employment.
  • Experience with high focus on risk awareness and mitigation.

Nice to have

  • 1+ years of outstanding customer service experience.
  • Experience communicating via written channels, emails or live chats.
  • High flexibility in shift times as business needs change.
  • Chat lines are open from 5:00am -10:59pm CT.
  • The current need is highest for later shifts.
  • Experience serving international clients with issues such as W8s, new account requirements, policies, procedures, etc.
  • A passion to continually learn, grow your knowledge in personal finance, US and foreign markets, and attain additional industry licenses for personal growth.
  • Resilience to help achieve client satisfaction in a demanding environment.

Compensation

  • Your Opportunity In addition to the salary range, this role is also eligible for bonus or incentive opportunities, including a language premium for qualified professionals.

Benefits

  • Your Opportunity In addition to the salary range, this role is also eligible for bonus or incentive opportunities, including a language premium for qualified professionals.
Apply directly at Charles Schwab & Company, Inc. →Create a free account for alerts like thisView Charles Schwab & Company, Inc. immigration profile

This listing is sourced directly from Charles Schwab & Company, Inc.'s careers page and normalized into a canonical job model.