Gtlaw
IT User Support Specialist
Los Angeles · Full-time
Sponsorship not specified$28k-$32kDetected 1 day ago
iOSAndroidVPNCommunicationProblem SolvingAdaptabilityMicrosoft Office
About the role
- The function of the IT User Support Specialist is to provide technology-related consultation and support in an office environment, including the deployment, administration, and/or support of technology systems essential to the day-to-day business operations.
- The IT User Support Specialist works as part of a team directed jointly by an IT User Support Manager, Senior IT Manager, and the Business Director.
Responsibilities
- Supports computer hardware and software, and maintains computer hardware asset inventory
- Supports conference room services with video conferencing, AV setups, and take-downs
- Supports mobile devices with a focus on InTune, Microsoft Outlook Mobile and Native Application email delivery and archiving system
- Supports telephone and voicemail systems
- Tracks user support requests and system failures
- Escalates more complex issues to advanced support service teams and communicates with end user
- Performs preventative and routine maintenance
- Works with core IT teams on implementation and support of technology rollouts and projects
- Recognizes and makes recommendations for training where opportunities exist to address common support issues
Requirements
- Excellent troubleshooting skills related to desktop computer hardware and software, demonstrating the ability to quickly resolve moderately complex issues or suggest alternative solutions
- Experience working with networked and local printers, scanners, advanced copiers, and other hardware peripherals
- Experience with networking devices, cabling, and associated troubleshooting
- Significant knowledge of the Windows 11 operating systems, settings, limitations, tweaks, and maintenance procedures
- Experience troubleshooting and supporting iOS, Android, and other mobile devices with a focus on InTune, Microsoft Outlook Mobile and Native Application email delivery and archiving system
- Experience with common law firm tools such as email archiving and document management systems.
- Experience with Microsoft Office 365 and iManage desired
- Experience with using and troubleshooting video conference meetings (e.g., Zoom, Webex) and audiovisual equipment
Nice to have
- Oversees system setups, breakdowns, and office moves
- Proactively interacts with the Helpdesk and local users to identify unreported or repetitive problems
- Procures miscellaneous technology supplies
- Coordinates with IT vendors and other departments
- Attention to detail and the ability to multi-task in a fast-paced, high pressure, deadline-oriented environment in order to achieve business goals and objectives
- Provide outstanding client service, meet high quality standards for services, and meet or exceed client expectations
- proactive in seeking innovative ways in which to help others
- Excellent interpersonal and communication skills (oral and written), professional demeanor, and presentation
Compensation
- $27.93 - $31.74 per hour
- Actual pay will be adjusted based on experience, location, and other job-related factors permitted by law.
Benefits
- voluntary accident insurance, voluntary life, voluntary disability, voluntary critical illness and cancer insurance and pet insurance.
- Commuter and Transit programs may also be available in certain markets.
Equal opportunity
- GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual's race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.
This listing is sourced directly from Gtlaw's careers page and normalized into a canonical job model.