Supio

Customer Success Manager

Seattle, USA

Sponsorship not specified$120k-$150kDetected 105 days ago

Data AnalysisCRMOnboardingCustomer SuccessProblem Solving

About the role

The ideal candidate will embody our core values by obsessing over customer transformation, acting with urgency, learning with passion, and leading with AI.
Conduct regular check-ins, business reviews, and strategic planning sessions to understand evolving customer needs and objectives.
Obsess over customer transformation by deeply understanding their business goals and measuring success through their achievements.

Customer Relationship Management Develop and maintain strong relationships with assigned customer accounts, serving as their trusted advisor and advocate within the organization.
Develop and execute strategic retention and expansion plans for assigned accounts, collaborating with sales teams to identify opportunities for account growth through additional product adoption, upgraded service tiers, or expanded usage.
Product Expertise and AI-Driven Solutions Maintain deep knowledge of our products and industry best practices to provide strategic guidance and recommendations.
Lead with AI by leveraging artificial intelligence tools and insights to enhance customer experiences, predict customer needs, and deliver personalized recommendations.
Create customized success plans and provide training to help customers realize value quickly and effectively.
Help customers optimize their use of our platform and achieve their business objectives.

This role combines relationship management, customer education and enablement, and problem-solving to drive customer satisfaction, retention, and growth.
Account Growth, Retention, and Expansion Strategy Monitor customer health metrics and usage patterns to identify at-risk accounts and expansion opportunities.
Continuous Learning and Data Analysis Track and analyze customer success metrics, prepare regular reports on account status, and provide insights to inform product development and business strategy decisions.

Onboarding and Implementation Guide new customers through the onboarding process, ensuring smooth implementation and adoption of our solutions.
Who We're Looking For We are seeking a dedicated Customer Success Manager to serve as the primary point of contact for our clients, ensuring they achieve maximum value from our products and services.

This listing is sourced directly from Supio's careers page and normalized into a canonical job model.