Dedicated IT

Dedicated IT

Service Supervisor

Palm Beach Gardens, FL

Sponsorship not specified$75k-$95kDetected 20 days ago
SalesforceCadenceLeadershipCommunicationCollaborationProblem SolvingMentoringPublic SpeakingOrganizational Skills

About the role

  • The Service Supervisor is the operational leader for an assigned service pod.
  • This position is accountable for ensuring technicians operate with structure, discipline, and consistency so that the Service Delivery Manager can focus on strategic client leadership, profitability, and executive engagement.
  • Instead, this role ensures operational excellence and protects the SDM from daily execution noise.

Responsibilities

  • The Service Supervisor does not own client strategy, QBRs, or contract accountability.

Nice to have

  • CompTIA A+ or equivalent foundational technical certification
  • Salesforce training or certifications
  • ConnectWise University or IT Glue Admin training
  • Demonstrated accountability for team performance and client satisfaction.
  • Consistent contribution to service quality improvements.
  • Endorsement by the Senior SDM and Director of Service.
  • Completion of any internal leadership training programs.

Skills

  • Strong written and verbal communication skills.
  • Proven ability to coach, mentor, and hold others accountable.
  • Analytical thinking, with the ability to interpret service metrics into action plans.
  • Strong organizational skills and high attention to detail.
  • Process-oriented and disciplined in daily execution.
  • Comfortable presenting service insights to leadership and Account Managers.
  • Decisive operational judgment.

Compensation

  • $75,000 - $95,000, based on experience and business unit
  • Reports To: Service Delivery Manager (SDM)

Benefits

  • Conduct daily board reviews to ensure SLA health and proactive ticket progression.

Company info

  • Dedicated IT
  • Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare.
  • Named #33 on CRN's 2022 Fast Growth 150 List, we are a household name in Healthcare IT.
  • Our people-centric culture, amazing benefits and substantial year over year growth has positioned us as an employer of choice in the Managed Services space.
  • At Dedicated IT, we are invested in our employees.
  • Their goals, growth, and success (both professional and personal) are a top priority.
  • We offer career planning, career advancement opportunity, education/certification reimbursement, work/life balance, great benefits, and a people-focused culture.
  • https://www.linkedin.com/company/dedicated-it/posts/?feedView=all
  • https://www.glassdoor.com/Reviews/Dedicated-IT-Reviews-E2254858.htm
  • Service Supervisor

Equal opportunity

  • Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, or any other characteristic protected by law.

Visa & Work Authorization

  • al employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, or any ot
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This listing is sourced directly from Dedicated IT's careers page and normalized into a canonical job model.