Gas South

Service Desk Technician II

Atlanta, Georgia · Mid · Full-time

Sponsorship not specified$55k-$64kDetected 1 day ago

SwiftAzureCloud PlatformsNLPProcess ImprovementCustomer SupportCommunicationProblem SolvingMentoringAdaptability

About the role

As a central resource for internal users at Gas South, you will leverage advanced troubleshooting skills to resolve complex computer systems, software, hardware, and network connectivity issues, minimizing user downtime.
You will also analyze recurring incidents, recommend proactive solutions, and help shape service desk standards by documenting sophisticated troubleshooting steps and contributing to process improvement initiatives.
We seek candidates who are resourceful, detail-oriented, and demonstrate initiative, adaptability, and a strong commitment to professional development.

Diagnose, resolve, and document hardware or software issues for end-users, using available resources as needed, and provide actionable advice to facilitate issue resolution.
Document sophisticated troubleshooting steps and develop internal knowledge base articles to contribute to process standardization and improvement initiatives.
Create and maintain comprehensive documentation, including user guides, troubleshooting steps, and comprehensive knowledgebase articles to contribute to process standardization and improvement initiatives.
Mentor and coach junior support staff, providing guidance in technical and customer service best practices to promote team development.
Collaborate with system administrators, infrastructure, and security teams to support cross-functional projects and implement new technologies.
Audit user accounts, system accounts, hardware and software inventory to help effectively manage resources and control costs.

Ability to lift and carry items weighing up to 50 pounds, reach for items above and below shoulder height, and push or pull objects as required.
Ability to sit for extended periods at a desk or workstation while performing computer-based tasks and collaborating with colleagues.
Ability to operate office IT equipment such as computers, printers, copiers, and servers.
Ability to stand and walk within the office environment for meetings, interactions, or departmental visits.
Ability to travel to any Gas South office, as needed.
Ability to work on the floor or crawl when setting up IT equipment.
Ability to work in typical office conditions, including exposure to noise, artificial lighting, and climate-controlled environments.

Keyboarding skills, including finger dexterity and hand coordination for entering text or data using a traditional keyboard and mouse.

Pay range is commensurate with education, experience, specialized skills or certifications, etc.
Gas South Base Pay Range
Annual employer contributions of up to 12.5% to your 401k
Annual performance incentive is a % of annual benchmark based on position level

That means helping our customers save money with everyday low rates and treating them with dignity, honesty and respect.

This listing is sourced directly from Gas South's careers page and normalized into a canonical job model.