Chamberlain Group

Customer Supply Chain Lead

Oak Brook, IL

Sponsorship not specified$103k-$165kDetected 20 days ago

ExcelSupply ChainLogisticsProcurementCustomer SupportCommunicationDemand Planning

About the role

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company.
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This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Deliver Proactive Supply Chain Solutions to customers and Channels through the development of robust customer supply chain sensing capabilities and collaboratively managed (internal and customer) project action plans
Lead Supply Chain Joint Business Planning with the strategic customers and represents Chamberlain Group in customer-facing discussions and translates customer insights into actionable supply chain strategies
Drive cross-functional alignment, proactively identifying risks and opportunities, and influencing outcome that improve service, reliability, and mutual business performance
Implement and track key performance metrics to measure the impact of customer experience improvement initiatives and demonstrate their value
Create and promote a business-wide culture of continual improvement to consistently drive the kinds of operational and functional supply chain improvements which are most valuable to customers and Chamberlain Group
Develop immediate and long-term corrective action plans in co-operation with Chamberlain Group's Supply Chain to identified service issues and failure
Create shared value by identifying opportunities to visibly and meaningfully elevate the customer experience using tools such as customer journey mapping and design thinking
Drive continued improvement in customer experience through building strong cross-functional relationships and leverage the relationships to influence the strategy and operations of each function

The pay range for this position is $102,600.00 - $165,375.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience.

Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.

This listing is sourced directly from Chamberlain Group's careers page and normalized into a canonical job model.