Reacher
Customer Success Manager
San Francisco
Sponsorship not specifiedDetected 316 days ago
CRMAffiliate MarketingAccount ManagementOnboardingCustomer SuccessCustomer SupportLeadershipCommunication
About the role
- We're looking for an exceptional Customer Success Manager to join our team at Reacher and help our customers dominate TikTok Shop.
- Strategic Guidance: Host 1:1 sessions and group workshops on TikTok Shop strategy and Reacher optimization
- Churn Prevention: Set up automated systems to calculate churn risk scores and proactively engage at-risk customers
Responsibilities
- Content Creation: Develop comprehensive how-to guides, documentation, and training materials for Reacher features and to reduce customer time to value
- Customer Support: Provide exceptional support to ensure customer satisfaction and platform adoption
Requirements
- Proven track record in customer success or account management
- Experience with SaaS platforms and customer onboarding
- Required Experience:
Nice to have
- Experience with creator/affiliate marketing platforms
- Background in social commerce or influencer marketingData analysis and automation setup experience
- Workshop facilitation and training experience
- Work directly with the hottest e-commerce platform (TikTok Shop)
- High-impact role with direct influence on company growth
- Competitive compensation with significant upside potential
- Direct access to founders and leadership team
- Why Join Reacher?
Skills
- Excellent communication and presentation skills
Compensation
- Competitive compensation with significant upside potential
Company info
- Set up automated systems to calculate churn risk scores and proactively engage at-risk customers
- Ensure customers are maximizing Reacher's capabilities to grow their TikTok Shop businesses
- This role is critical to reducing churn, building customer relationships and ensuring customers achieve success on TikTok Shop using our platform.
- Success Enablement: Ensure customers are maximizing Reacher's capabilities to grow their TikTok Shop businesses
- Customer Relationship Management: Build and maintain strong relationships with customers, showing care and professionalism by conducting regular check-ins and success calls
Apply directly at Reacher →Create a free account for alerts like thisView Reacher immigration profile
This listing is sourced directly from Reacher's careers page and normalized into a canonical job model.