SoundStack
Senior Director, Business Account Management
United States · Director
Sponsorship not specifiedDetected 4 days ago
Account ManagementCustomer SuccessLeadershipCommunicationMentoring
About the role
- The Senior Director of Business Account Management is responsible for leading SoundStack's commercial relationship with our strategic customers after implementation.
- Serve as the primary business relationship owner for strategic customer accounts.
- Understand each customer's business objectives and align SoundStack's solutions accordingly.
Responsibilities
- Build trusted relationships with executive stakeholders and key decision makers.
- Develop long-term account strategies focused on retention, expansion, and customer success.
- Partner with Sales on expansion opportunities while maintaining ownership of ongoing customer strategy.
- Drive Net Revenue Retention (NRR) across the assigned portfolio.
- Collaborate with Product to communicate customer feedback and strategic roadmap requests.
- This role owns business outcomes, customer growth, renewals, executive relationships, and overall customer satisfaction from a business perspective.
Company info
- Conduct Executive Business Reviews (EBRs) with strategic customers.
- Ensure customers are realizing measurable business value from the platform.
- Develop quarterly account growth plans for strategic customers.
- Develop action plans for at-risk customers.
- Coordinate with Support and Engineering during escalations while maintaining executive communication with customers.
Visa & Work Authorization
- Act as the executive sponsor for assigned accounts.
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This listing is sourced directly from SoundStack's careers page and normalized into a canonical job model.