Chanzuckerberginitiative
Senior IT Support Specialist, End User Support, Central Tech
Redwood City, CA (Onsite) · Senior
Sponsorship not specified$138k-$189kDetected 49 days ago
PythonLinuxMachine LearningExcelCompensationThermal AnalysisFirewallVPNCiscoResearchCommunicationMentoring
About the role
- Whether enabling scientific breakthroughs via open science and AI-powered biology or strengthening the tools teachers and students rely on every day, your contributions help turn bold ideas into real-world impact.
- You will help ensure that both business-critical and research-critical workflows are reliable, performant, and well supported.
- New hires are typically hired into the lower portion of the range, enabling employee growth in the range over time.
Responsibilities
- Serve as Senior Technical Escalation Point for End-User Support
- Lead root cause analysis and drive issues through resolution, coordinating with partner teams as needed
- Provide guidance and mentorship to support team members
- Support High Impact User Workflows (Investment & Research)
- Provide high-touch support for investment professionals in Windows environments, including troubleshooting complex Excel workbooks and market research/trading tools
- Support scientists and researchers working with data-intensive and AI/ML workflows
- Partner on Endpoint Experience
- Partner with Endpoint Engineering on device management, standards, and software deployment
- Help maintain stable, secure, and performant endpoint environments
- Own delivery of small to medium-sized IT projects (e.g., office buildouts, device rollouts, system upgrades)
Requirements
- Deep Windows expertise (required), including:
- Strong macOS experience with comparable depth across hardware, OS, and application
Nice to have
- Experience supporting investment or financial workflows preferred, including:
Compensation
- The San Francisco, CA base pay range for a new hire in this role is $138,000 - $189,200.
- New hires are typically hired into the lower portion of the range, enabling employee growth in the range over time.
- Actual placement in range is based on job-related skills and experience, as evaluated throughout the interview process.
- This position may be eligible to participate in our discretionary annual performance bonus program.
- As we grow, we're excited to strengthen in-person connections and cultivate a collaborative, team-oriented environment.
- Provides a generous employer match on employee 401(k) contributions to support planning for the future.
Benefits
- Paid time off to volunteer at an organization of your choice.
- Funding for select family-forming benefits.
- Bonus eligibility and targets are determined in accordance with our total rewards philosophy and may vary by role.
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