Sylogist
Senior ERP Support Manager
Remote - USA · Senior
Sponsorship not specifiedDetected 35 days ago
CRMAccountingProcess ImprovementERPPerformance ManagementCustomer SuccessCustomer SupportLeadershipCommunicationCollaborationProblem SolvingMentoring
About the role
- At Sylogist, we are purpose-driven to "empower the good our customers do."
- We provide SaaS-based software solutions to the non-profit, government, and education sectors, and we take immense pride in the work of our customers and the products we build to support them. Our team is collaborative, enthusiastic and delivers on our promises. If you want to apply your skills to improve trusted technology that supports over 2000 customers
Responsibilities
- Lead, coach, mentor, and develop support leads and support professionals across multiple product lines
- Support recruiting, onboarding, training, and development across the support organization
- Serve as a leadership escalation point for complex customer issues and high-priority support situations
- Help support leads and team members work through ERP, accounting, product, and customer-related challenges
- Oversee day-to-day support operations, ticket queues, workloads, escalations, and service levels
- Identify and implement process improvements that reduce ticket response and resolution times
Requirements
- 3+ years of experience leading customer-facing software support teams
- Experience managing or supporting teams working with Microsoft Dynamics 365 Business Central, Dynamics NAV, or similar ERP/accounting platforms
- Strong understanding of accounting principles, financial processes, and business operations
Benefits
- Provide support coverage and leadership assistance during periods of increased ticket volume, team absences, or urgent escalations
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This listing is sourced directly from Sylogist's careers page and normalized into a canonical job model.