Amwins
State Fund Insurance - Client Service Specialist
2235 Mercury Way Suite 210 Santa Rosa, California 95407 · Full-time
Sponsorship not specified$25k-$32kDetected 21 hours ago
CSSExcelResearchCommunicationCollaborationTime ManagementMicrosoft OfficeMicrosoft TeamsProperty & Casualty
About the role
- This role operates within an alpha-split model, with accounts assigned by retail agent name in the Agency Management System (Nexsure).
- Research, evaluate, and resolve policy-related issues in collaboration with CA State Fund associates and retail agents.
- Provide timely, clear, and professional updates on service request status and resolution.
Responsibilities
- Use the Agency Management System (Nexsure) to initiate and manage service actions for CA State Fund requests and retail agent inquiries involving new, renewal, in-force, and cancelled workers' compensation policies.
- Build and maintain effective relationships with internal and external stakeholders through clear communication by email, Microsoft Teams, and phone.
Requirements
- Collaborative team player with the ability to work effectively with internal staff, retail agents, and CA State Fund associates.
- Apply working knowledge of WCIRB resources, including classifications, rules, and rating protocols.
- This role requires sitting, standing, and the ability to lift to 10 pounds.
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
- Demonstrated ability to manage workloads, maintain priorities, and meet deadlines with minimal supervision.
Nice to have
- High school diploma required
Skills
- Strong organizational and time management skills, with the ability to effectively prioritize competing tasks in a high-volume environment.
- Excellent verbal and written communication skills, with a professional and service-focused approach.
- Ability to work efficiently and accurately in a fast-paced, production-driven environment.
- Ability to quickly learn and adapt to new systems, tools, workflows, and processes.
- Proficiency with Microsoft Office, including Excel, Outlook, and Word, and comfort using internet research tools such as Google and Bing.
- EDUCATION REQUIRED: Prior workers' compensation experience with an agency or carrier is required.
- High school diploma required; higher education degree preferred but not required.
- Property & Casualty license required.
- Qualifications & Skills:
Compensation
- The CSS ensures timely, accurate, and professional servicing of in-force, renewal, new, and cancelled CA State Fund workers' compensation policies.
Benefits
- We know people don't leave companies.
- They leave cultures - which is why we work so hard on ours.
- That investment shows in everything we do; education and development programs, comprehensive and competitive benefits, and an organizational structure that's 43% owned by employee shareholders.
Company info
- At Amwins, we succeed together - and have a good time doing it.
- At Amwins, we thrive on collaboration, not cutthroat competition.
- Whether it's today or 150 years from now, we continue to invest in our culture and your development so opportunities for growth and career advancement are never in short supply.
- At Amwins, we win together - and have a good time doing it.
- Learn more about us at amwins.com.
This listing is sourced directly from Amwins's careers page and normalized into a canonical job model.