Twelve Labs
IT Support Engineer
San Francisco · Mid
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$30,282 more — $201,282 — moves this role to Level IV and 4 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $201,282 would place this position at wage Level IV. That figure is within the posted range, and I'd like to target it. This role classifies under "Computer Occupations, All Other" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Computer Occupations, All Other (15-1299) · San Francisco-Oakland-Fremont, CA. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- You'll be a primary point of contact when something isn't working, but just as importantly, you'll help eliminate recurring IT problems through better systems, automation, and tooling.
- Our environment is global and highly distributed, with headquarters in San Francisco and Seoul, branch offices across the US and EU, and remote employees around the world.
- We operate with a modern, cloud-first technology stack and expect our IT systems to be automated, secure, compliant with global regulations, and easy for employees to use.
Responsibilities
- Diagnose and resolve issues across our primarily macOS device fleet, with additional support for Windows endpoints and other devices as-needed.
- Own and improve onboarding, offboarding, role changes, device provisioning, and application access workflows.
- Build automation for provisioning, deprovisioning, access management, inventory, and other high-volume IT processes.
- Manage identity and access across platforms such as Okta, Google Workspace, GitHub, AWS, and enterprise SaaS applications.
- Support office moves and reconfigurations, including coordinating logistics and ensuring minimal disruption to employees.
- Support endpoint configuration, compliance, patching, and lifecycle management through modern MDM platforms.
- Partner with Security, People Operations, and Legal & Compliance on access governance, endpoint security, IT controls, and other compliance initiatives.
- Identify recurring support patterns and address them through automation, better tooling, documentation, or systemic fixes.
- 🛂 VISA support where applicable
Requirements
- and maintain required technical IT controls and evidence across frameworks such as SOC 2, CMMC/NIST 800-171, GDPR, and ISO 27001.
- 4+ years of experience in IT engineering, systems administration, corporate IT, endpoint engineering, or technical support.
Nice to have
- Have hands-on experience with modern zero-trust, device trust, conditional access, or EDR security tooling such as CrowdStrike Falcon.
- Have experience with modern zero-trust and secure access platforms such as Cloudflare Zero Trust, Zscaler, or similar.
- Have experience supporting cloud infrastructure and managing identity and access management (IAM) across platforms such as AWS, GCP, or Azure.
- Have supported engineering-heavy organizations using developer tooling, cloud infrastructure, and AI-assisted development platforms.
- Have experience deploying or governing enterprise AI tools, LLM platforms, or AI coding assistants.
- Have built integrations between HRIS, identity providers, MDM, ticketing systems, and SaaS applications.
- Hold relevant IT, networking, or system administrator certifications (e.g. CompTIA A+/Network+, Google Workspace Administrator, Okta Certified Administrator, Apple certifications)
- 🤝 An open and inclusive culture and work environment
Skills
- Help evaluate, deploy, govern, and troubleshoot the AI development and productivity tools used across the company.
Compensation
- Candidates must be able to travel up to 10% of the time annually to attend conferences, off-site meetings, and other business-related events as required by the role.
Benefits
- 🏥 Full health, dental, and vision benefits
- 🌴 Extremely flexible PTO and parental leave policy.
- 💪 Monthly wellness stipend
- 📚 Annual Learning & Development stipend to invest in your growth
- 🚆 Transportation stipend (SF & NY onsite only)
Company info
- Video is 90% of the world's data. Most of it is invisible to machines.
- TwelveLabs builds the intelligence layer to change that. Our multimodal AI models understand video the way humans do - across sight, sound, and motion - and power production-scale AI workloads across media, entertainment, sports, security, and government.
- We have raised more than $210 million from NEA, Radical Ventures, Amazon, NVIDIA, Snowflake, Databricks, Index Ventures, NAVER Ventures, Korea Investment Partners, Quadrille Capital, Red Bull Ventures, and AI pioneers including Fei-Fei Li, Silvio Savarese, and Alexandr Wang.
- We are a global company, headquartered in San Francisco with offices in Seoul, New York, and London, and employees around the world. We believe the differences in our cultural, educational, and life experiences make our products stronger. Building technology that understands the world in all its complexity requires people who see it from every angle. We are looking for individuals who are driven by hard problems and want their work to matter. Come build it with us!
- Video is 90% of the world's data.
- Most of it is invisible to machines.
- TwelveLabs builds the intelligence layer to change that.
- Our multimodal AI models understand video the way humans do - across sight, sound, and motion - and power production-scale AI workloads across media, entertainment, sports, security, and government.
- We are a global company, headquartered in San Francisco with offices in Seoul, New York, and London, and employees around the world.
- We believe the differences in our cultural, educational, and life experiences make our products stronger.
- Building technology that understands the world in all its complexity requires people who see it from every angle.
- We are looking for individuals who are driven by hard problems and want their work to matter.
- Come build it with us!
Visa & Work Authorization
- 🛂 VISA support where applicable
This listing is sourced directly from Twelve Labs's careers page and normalized into a canonical job model.