Sandbox

FIVE19 - Senior Account Manager

Richmond, VA · Senior

Sponsorship not specifiedDetected 84 days ago

Account ManagementLead GenerationCommunicationProblem Solving

About the role

We focus on putting people first - whether that's our clients, the communities those clients serve, or our internal team.
Creative that does more than connect - it reshapes perceptions and redefines communities.
Richmond-based candidates are expected to work onsite Monday through Thursday and remotely on Fridays to be in alignment with team norms.

With the perfect blend of authenticity, originality and purpose, we create extraordinary outcomes like no other.
At FIVE19, we lead the way in transforming senior living marketing by putting people first - our clients, their audiences and our team.
By deeply understanding our clients' needs and ambitions, we create powerful partnerships that drive authentic, original work.
Serve as the primary point of contact for assigned client accounts, maintaining strong relationships and acting as a trusted marketing partner.
Collaborate with project managers, creative teams, and internal specialists to deliver campaigns and programs on time and on budget.
Conduct regular client meetings, manage expectations, and handle sensitive conversations with confidence.
Monitor account performance, identify opportunities for improvement, and implement solutions to enhance results.
Translate client goals into clear, thoughtful briefs that drive strong creative output and align internal teams.
Operate comfortably in fast-paced, lead generation environments where performance is closely tied to business outcomes (Think leads, conversions, occupancy).
Act as a strategic partner to both clients and internal creative teams, bringing forward insights, asking the right questions, and helping shape the work - not just manage it.

We are excited about you because you… Bring 8+ years of experience working within a creative agency environment and understand how to effectively partner with creative teams.
Earned a Bachelor's degree in marketing, business, communications, or a related field (or equivalent experience).

A little bit about us… FIVE19 is a full-service advertising and marketing agency based in Richmond, Virginia, that specializes in senior living retirement communities.
The Senior Account Manager will be responsible for independently managing a portfolio of client accounts, ensuring account health, client satisfaction, and ongoing growth.

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