Ecu
ServiceNow Systems Administrator
South Bend, Indiana 46601 - Corporate
Sponsorship not specifiedDetected 15 days ago
CybersecurityNetwork SecurityAgileBudgetingCustomer SupportLeadershipCommunicationProblem Solving
About the role
- The ServiceNow System Administrator will be responsible for the day-to-day administration, configuration, and ongoing maintenance of the ServiceNow platform within the organization.
- Ensuring the platform runs smoothly by applying updates, patches, and performing regular maintenance tasks.
Responsibilities
- Responsible for, as the ServiceNow platform owner, staying up to date on technological enhancements to the platform to collaborate with leadership to develop strategy and budgeting to support business operations.
- Addressing and resolving technical issues and providing support to users encountering problems with the platform.
- Manage User/group adhering to principles of least privileged
- Responsible for the design and building of ServiceNow Applications and integration with other applications and platforms, including architecture, languages, best practices and methodologies in an Agile Scrum environment.
- Follow, maintain and apply documentation best practice policies, procedures and process throughout ServiceNow development.
- Design and implement solutions following established Configuration Management policies and standards.
- This incumbent ensures the stability, integrity, and efficient operation of the ServiceNow platform, supporting business processes and technology solutions that enable the organization to deliver seamless IT and business services.
Requirements
- Bachelor's degree in a technology related curriculum or equivalent work experience in a technological field or demonstrate equivalent work experience knowledge.
- 2+ years' experience in ServiceNow workflow development.
- Experience with ServiceNow Discovery, CMDB, or Asset Management.
- Hands-on implementation and support experience with ServiceNow.
- Ability to lift 50 pounds when necessary.
- Assume additional responsibilities as required for the growth and advancement of Everwise.
- The ideal candidate is technically adept, analytical, and has a passion for optimizing workflows and service delivery using the ServiceNow platform.
Nice to have
- Preferred Requirements:
Skills
- Demonstrate knowledge of ServiceNow modules, workflows, and data model.
- Knowledge of ITIL frameworks and ServiceNow's ITSM applications (Incident, Problem, Change).
- Ability to communicate technical information to non-technical personnel.
- Knowledge of computer and/or network security systems, applications, procedures and techniques.
- Excellent verbal and written communication skills are necessary.
- Demonstrates excellent customer service standards and behaviors, as well as encourages, coaches and monitors the same in staff.
This listing is sourced directly from Ecu's careers page and normalized into a canonical job model.