Altera

Altera

Senior Director, Lead of Customer Operations

San Jose, California, United States · Director

Sponsorship not specified$210k-$303kDetected 30 days ago
Stakeholder ManagementSalesSupply ChainProcess ImprovementCustomer SuccessCustomer SupportFPGALeadershipCommunicationMentoring

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odds of building a lasting career here

61Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card intent detected

Altera Corporation obtained a prevailing wage determination for Electronics Engineers, Except Computer in San Jose, CALIFORNIA on 2026-06-10. No matching green-card filing appears in our data yet. The determination expires in 2 days (2026-09-07), and a green-card filing must follow before then or the employer starts over.+2 more active determinations on file

Files H-1B transfers

13 transfer filings in the last year, covering 13 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • The ideal candidate brings deep experience in customer operations, strong people leadership, and a fast-paced, growth-oriented mindset, with additional strength in inside sales, FPGA, and distribution.
  • Establish clear operating rhythms, performance metrics, service expectations, and management processes to improve speed, predictability, and quality
  • Help shape a modern, agile, and customer-centric operating model for Altera as an independent company

Responsibilities

  • Lead a combined Customer Operations and Inside Sales organization, including a team of 35+ professionals and frontline leaders
  • Build a high-performance culture focused on accountability, responsiveness, customer success, and execution discipline
  • Drive operational excellence across customer-facing workflows including escalations, order support, issue resolution, service coordination, and inside sales engagement
  • Strengthen customer relationships through consistent execution, timely communication, and high-quality support across the full customer interaction model
  • Partner closely with sales, sales operations, supply chain, finance, planning, customer service, and other cross-functional stakeholders to improve end-to-end business outcomes
  • Improve how Customer Operations and Inside Sales work together to support bookings, revenue execution, customer satisfaction, and commercial responsiveness
  • Identify process gaps and implement scalable workflows, controls, and best practices that support growth
  • Lead complex customer escalations with urgency, sound judgment, and strong cross-functional alignment
  • Develop organizational capability through coaching, talent development, succession planning, and leadership bench building
  • The role offers the chance to improve customer outcomes, strengthen commercial execution, and build a scalable operating model that supports growth.

Requirements

  • 15+ years of experience in customer operations, sales operations, inside sales, commercial operations, or related business leadership roles
  • 7+ years of people leadership experience, including leadership of managers and larger-scale teams
  • Proven success leading customer-facing operational organizations in dynamic, fast-paced, and highly matrixed environments
  • Experience in semiconductor, FPGA, or related technology industries
  • Demonstrated ability to improve service levels, team performance, and operational discipline through strong leadership
  • Ability to operate effectively at both strategic and tactical levels
  • Bachelor's Degree required
  • Familiarity with channel, distribution, and partner-led business models
  • Strong background in customer operations, including process improvement, escalation management, and cross-functional execution
  • Experience leading teams responsible for customer engagement, operational support, and commercial responsiveness
  • Excellent communication, organizational, and stakeholder management skills
  • Bachelor's Degree required; Advanced degree preferred

Nice to have

  • Highly customer-focused, with a clear bias toward responsiveness, execution, and relationship strength
  • Operationally rigorous, with the ability to turn complexity into structure and action
  • Comfortable leading in a fast-paced, evolving environment with changing priorities
  • Leadership Profile
  • The successful candidate will be:
  • Advanced degree preferred

Skills

  • Actual salary may vary based on a number of factors including job location, job-related knowledge, skills, experiences, trainings, etc.

Compensation

  • The pay range below is for Bay Area California only.
  • Actual salary may vary based on a number of factors including job location, job-related knowledge, skills, experiences, trainings, etc.
  • We also offer incentive opportunities that reward employees based on individual and company performance.

Company info

  • Altera is seeking a Senior Director, Lead of Customer Operations to lead a broad customer-facing organization spanning both Customer Operations and Inside Sales!
  • This role is designed for a strong leader who can bring operational rigor, customer focus, and team leadership to a critical part of Altera's commercial engine as the company continues to stand up as an independent business.
  • This leader will be responsible for driving operational excellence, strengthening customer relationships, and leading a combined organization that supports commercial execution across customer operations, inside sales engagement, escalations, and cross-functional coordination.
  • While the role spans both organizations, the center of gravity is
  • Customer Operations:
  • building scalable processes, improving execution quality, and creating a more responsive and effective customer experience.
  • We also offer incentive opportunities that reward employees based on individual and company performance.
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This listing is sourced directly from Altera's careers page and normalized into a canonical job model.