Altera
Senior Director, Lead of Customer Operations
San Jose, California, United States · Director
Sponsorship not specified$210k-$303kDetected 17 hours ago
Stakeholder ManagementSalesSupply ChainProcess ImprovementCustomer SuccessCustomer SupportFPGALeadershipCommunicationMentoring
About the role
- The ideal candidate brings deep experience in customer operations, strong people leadership, and a fast-paced, growth-oriented mindset, with additional strength in inside sales, FPGA, and distribution.
- For the right leader, this is an opportunity to have meaningful impact across people, process, and customer experience.
- The pay range below is for Bay Area California only.
Responsibilities
- Lead a combined Customer Operations and Inside Sales organization, including a team of 35+ professionals and frontline leaders
- Build a high-performance culture focused on accountability, responsiveness, customer success, and execution discipline
- Drive operational excellence across customer-facing workflows including escalations, order support, issue resolution, service coordination, and inside sales engagement
- Strengthen customer relationships through consistent execution, timely communication, and high-quality support across the full customer interaction model
- Partner closely with sales, sales operations, supply chain, finance, planning, customer service, and other cross-functional stakeholders to improve end-to-end business outcomes
- Improve how Customer Operations and Inside Sales work together to support bookings, revenue execution, customer satisfaction, and commercial responsiveness
- Identify process gaps and implement scalable workflows, controls, and best practices that support growth
- Lead complex customer escalations with urgency, sound judgment, and strong cross-functional alignment
- Develop organizational capability through coaching, talent development, succession planning, and leadership bench building
- The role offers the chance to improve customer outcomes, strengthen commercial execution, and build a scalable operating model that supports growth.
Requirements
- 15+ years of experience in customer operations, sales operations, inside sales, commercial operations, or related business leadership roles
- 7+ years of people leadership experience, including leadership of managers and larger-scale teams
- Proven success leading customer-facing operational organizations in dynamic, fast-paced, and highly matrixed environments
- Experience in semiconductor, FPGA, or related technology industries
- Demonstrated ability to improve service levels, team performance, and operational discipline through strong leadership
- Ability to operate effectively at both strategic and tactical levels
- Familiarity with channel, distribution, and partner-led business models
- Strong background in customer operations, including process improvement, escalation management, and cross-functional execution
- Experience leading teams responsible for customer engagement, operational support, and commercial responsiveness
- Excellent communication, organizational, and stakeholder management skills
- Bachelor's Degree required; Advanced degree preferred
Nice to have
- Leadership Profile
- The successful candidate will be:
- Highly customer-focused, with a clear bias toward responsiveness, execution, and relationship strength
- Operationally rigorous, with the ability to turn complexity into structure and action
- Comfortable leading in a fast-paced, evolving environment with changing priorities
- Advanced degree preferred
- Bachelor's Degree required
Compensation
- The pay range below is for Bay Area California only.
- Actual salary may vary based on a number of factors including job location, job-related knowledge, skills, experiences, trainings, etc.
- We also offer incentive opportunities that reward employees based on individual and company performance.
Company info
- Altera is seeking a Senior Director, Lead of Customer Operations to lead a broad customer-facing organization spanning both Customer Operations and Inside Sales!
- This role is designed for a strong leader who can bring operational rigor, customer focus, and team leadership to a critical part of Altera's commercial engine as the company continues to stand up as an independent business.
- This leader will be responsible for driving operational excellence, strengthening customer relationships, and leading a combined organization that supports commercial execution across customer operations, inside sales engagement, escalations, and cross-functional coordination.
- While the role spans both organizations, the center of gravity is
This listing is sourced directly from Altera's careers page and normalized into a canonical job model.