Pets Best Insurance Services
Insurance Agent
United States; Arizona
Sponsorship not specifiedDetected 30 days ago
Full-Stack DevelopmentCustomer SupportResearchProperty & Casualty
About the role
- Customer Interaction & Inquiry Management:
- Respond to internal and external inquiries within stated service level agreements (SLAs).
- Analyze, research, and resolve problems and discrepancies for member accounts.
Responsibilities
- Respond to inbound support issues, utilizing prepared Question & Answer documents to resolve simple complaints and answer general customer inquiries.
- Manage incoming contacts regarding member questions, customer complaints, product inquiries, warranties, and general customer concerns in accordance with quality and processing guidelines.
- Maintain product knowledge and awareness of customer service policies and/or store policies.
- We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets.
- As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents.
- Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
- Our multi-brand and omni-channel approach includes our own insurance carrier, insurance brands and partner brands.
Requirements
- Minimum 2 years of relevant experience in customer service, call center, or a similar field.
Benefits
- PetPartners, a subsidiary of IPH, is an ensemble of seasoned industry experts who are working to strip away all the complexities that don't add real value to pet insurance coverage.
- We're delivering solutions that make it easy for employers to offer this sought-after benefit in a way that's painless and worry-free - a truly one-of-a-kind approach to pet insurance.
- All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements.
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This listing is sourced directly from Pets Best Insurance Services's careers page and normalized into a canonical job model.