Togal.AI
Customer Success Manager
United States
Sponsorship not specifiedDetected 47 days ago
Cloud PlatformsMachine LearningCRMSalesAccount ManagementCustomer SuccessCustomer SupportCommunicationCollaborationOrganizational Skills
About the role
- Our solution uses advanced machine learning to automate traditionally time-consuming takeoff tasks, helping estimators work up to 80% faster while reducing costly errors.
- Join us in revolutionizing pre-construction estimating with the power of AI!
Responsibilities
- Customer Support and Success
- Respond to support requests in a timely and professional manner
- Maintain records of customer interactions and feedback
- Monitor usage and identify churn risks early, addressing them with tailored support
- Identify upsell and renewal opportunities and collaborate with the sales team to execute them
Requirements
- Experience in customer success, account management, or a client-facing SaaS role
- SaaS experience with a strong acumen for product knowledge
- Ability to troubleshoot issues and explain technical concepts to non-technical users
- Experience working with CRM or customer success platforms
- Strong communication and relationship-building skills
- Highly organized and proactive with a customer-first mindset
- Located in CT/MT/PT time zone
Nice to have
- Experience in construction tech or working with AEC clients is a plus
- Opportunity to grow your career at a fast-paced AI startup
- Collaborative and innovative work environment
Compensation
- Base salary + Incentive Plan
Benefits
- Health, dental, and vision insurance
- Unlimited PTO and remote flexibility
Company info
- Build strong relationships with customers, understanding their goals and ensuring they are met through the platform
- Act as the primary point of contact for a portfolio of customers
Equal opportunity
- We are an equal opportunity employer committed to building a diverse team.
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This listing is sourced directly from Togal.AI's careers page and normalized into a canonical job model.