Ashby
Customer Success Enablement Manager
Remote - US
Sponsorship not specifiedDetected 6 days ago
SalesOnboardingContract ManagementCustomer SuccessLeadershipCommunication
About the role
- Customer Success will be a nearly 100 person customer-facing team next year, and your work will directly impact our trajectory to $100M ARR and beyond.
- 🚀 Scaling Impact: You thrive in dynamic, high-growth SaaS environments.
- You've supported CS organizations at scale and know how to reinforce skills and behaviors over time (certifications, peer learning, scenario practice) to ensure programs stick.
Responsibilities
- You balance strategic program design with rolling up your sleeves to facilitate sessions, deliver training, and embed new practices in the field.
- While you will partner with Product, SE, and CS leadership to ensure teams have the product knowledge they need, you will not own deep technical enablement.
- You're passionate about enabling Customer Success Teams to deliver business outcomes via their expertise
- You love building scalable programs that directly impact retention and expansion outcomes
- You thrive in cross-functional work and enjoy building trust with leaders and customer-facing teams
Requirements
- 👷 Program Execution: You are organized, detail-oriented, and comfortable managing multiple initiatives concurrently.
Compensation
- Competitive compensation, including equity
Benefits
- Competitive compensation, including equity
- 10-year exercise window for stock options.
- You shouldn't feel pressure to purchase stock options if you leave Ashby -do it when you feel financially comfortable.
- Unlimited PTO with four weeks is recommended per year.
- Twelve weeks of fully paid family leave in the US.
- $100/month education budget with more expensive items (like conferences) covered with manager approval.
Company info
- We're building the next generation of enterprise software, starting with products that help talent leaders, recruiters, and managers unlock hiring excellence
- Raised our Series D earlier this year, and we're growing ARR >100% YoY
- Have over 3,000 amazing customers including OpenAI, Ramp, Deliveroo, Notion and Reddit
- Built multiple products to win both land-and-expand and material new business deals
- Rapidly moving up-market with no signs of slowing down
- Implemented AI https://www.ashbyhq.com/blog/recruiting/ai-assisted-application-review-in-practice throughout the platform
- Known for our pace of innovation and advanced analytics
- We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
This listing is sourced directly from Ashby's careers page and normalized into a canonical job model.