Maple
Client Success Associate (Bilingual, French/English)
Toronto, Ontario · Full-time
Sponsorship not specifiedDetected 14 hours ago
RESTSalesforceAccount ManagementRecruitingEpicCommunicationProblem Solving
About the role
- As we continue to grow our Channel Partnerships business - one of Maple's largest commercial distribution channels, working with insurance providers, benefits brokers, and other organizations that bring virtual care to their members - we're looking for a Bilingual Client Success Associate (French/English) to own the day-to-day success of a portfolio of channel partners.
- In this role, you'll be the primary contact for your partners - moving programs from signed to live, running bilingual partner meetings, coordinating renewals, and keeping the behind-the-scenes mechanics running smoothly.
- You'll partner across Operations, Support, and Product to solve issues before they escalate, and you'll help build the playbooks that make our Channel Partnerships team stronger as it scales - with your Team Lead close by whenever you need a sounding board.
Responsibilities
- Team Lead, Client Success | Channel Partnerships
- Over the next 12 to 18 months, you'll confidently manage your portfolio end to end.
Requirements
- 3+ years of experience in a client-facing, client success, account management, or operations role - ideally in a B2B, SaaS, or service-based environment
- Detail-oriented and reliable, with a track record of accurate, high-quality work in fast-paced environments
- A collaborative mindset - you work well cross-functionally to solve problems and improve outcomes
- Full bilingual fluency in French and English, with the confidence to lead meetings, manage written communication, and build relationships in both languages
- Strong ownership - you follow through, stay organized, and manage multiple priorities without letting things slip
- Clear, professional communication that builds trust with partners and internal stakeholders
- Comfort balancing relationships and operations - from partner conversations to the detailed workflows behind billing, eligibility, and reporting
- A proactive approach to problem-solving - you know when to take action and when to loop in your Team Lead
- Motivation from purpose, and genuine care for the partners who are working to improve access to healthcare for their members
- Play to your strengths. Finding the right fit goes both ways-so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.
- How we'll support you
- We recognise our people's health is everything. That's why we take care of them.
- Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one
Nice to have
- Comfort working with data and systems, including CRMs (Salesforce is a plus) and reporting tools, and the motivation to pick up new tools quickly
Compensation
- $68,000-$79,000 plus variable pay
- We encourage open conversations about pay.
- If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.
- Enjoy the flexibility to work internationally in eligible countries for up to five days per year
- An annual budget built for your growth and well-being.
Benefits
- Use it for professional development, wellness expenses or a one-time boost to your retirement savings.
- Health days: Life happens.
- We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best
- Group retirement savings plan: We're here for the long haul.
- Invest in your future with our group retirement plan
- Vacation: 3 weeks
This listing is sourced directly from Maple's careers page and normalized into a canonical job model.