Gen Digital Inc.
Principal Product Designer, AI & Innovation
USA - Mountain View, CA · Principal
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About the role
- The team brings ideas from zero to one, ships them to real customers, and learns quickly what to scale.
- Current work centers on browser-based products, including Norton Neo, our AI Browser, as well as agentic apps and other emerging products across the portfolio.
- at others, you'll act as a force multiplier-helping other designers raise the quality, coherence, and impact of their work.
Responsibilities
- Design intuitive, trustworthy experiences for AI-powered browsers, agentic apps, and other emerging products, including navigation, agent behavior, conversational flows, onboarding, and the moments when AI takes action on a user's behalf.
- Partner with product, engineering, research, and business stakeholders to turn complex opportunities into clear, polished, production-ready experiences.
- Collaborate with marketing, customer experience, and other partners on launch experiences and customer-facing touchpoints across the portfolio.
- Use AI-assisted design tools, generative prototyping, and emerging workflows to increase design velocity, explore more possibilities, and help the team learn faster.
- Maintain consistency with Gen's design system while evolving patterns for browser, agentic, and AI-first interactions across multiple surfaces.
- Use research, usability testing, product data, and direct customer insight to validate decisions and improve experiences for diverse consumer audiences.
- Set a high bar for design quality
- and give thoughtful feedback that helps other designers and partners do their best work.
- We're always looking for smart, fearless and high-impact talent who see AI as a teammate - leveraging it to move faster and deliver meaningful results.
Nice to have
- Bachelor's degree in Design, Human-Computer Interaction, or a related field
- equivalent practical experience will be considered.
- 7+ years of experience in product/UX design, including a track record of shipping high-quality consumer web or software products
- experience with browsers, AI-powered, conversational, or agentic experiences is a strong plus.
Skills
- Personal Attributes
- After you submit your application, you can expect the following steps in the recruitment process:
- Portfolio Review
- TA Call
- Design Exercise / Live Design Session (Virtual)
- Final Interview - Hiring Manager (Virtual or face-to-face)
Benefits
- Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives.
- When you're part of Gen, you'll have the flexibility, tools and support to do your best work and grow your career - from flexible working options and time off to competitive pay, benefits and well-being programs.
- We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team.
- Lead end-to-end product design for high-impact initiatives across the AI & Innovation portfolio, from framing and concept through launch, learning, and iteration
- Shape reusable product patterns, principles, and a shared design language across the AI & Innovation portfolio so learning from one product accelerates the next.
- Bring clarity to ambiguous problems through strong framing, low-fidelity concepts, prototypes, and experiments that create shared understanding and enable fast learning.
Company info
- At Gen, we are scrappy and relentlessly customer driven.
- If this sounds like you, we'd love you to be part of Gen.
This listing is sourced directly from Gen Digital Inc.'s careers page and normalized into a canonical job model.