Attio
Technical Support Specialist
United States · Full-time
Sponsorship not specifiedDetected 20 days ago
CRMCustomer SupportIntercomCommunicationCollaborationProblem SolvingOrganizational Skills
About the role
- We hold ourselves to an incredibly high standard at every stage of the customer journey, ensuring that every interaction reflects our commitment to clarity, care, and quality.
- You'll troubleshoot technical issues, share product best practices, and act as the customer's advocate across teams.
- This is a role for someone who thrives on problem-solving, loves getting into the details, and finds genuine satisfaction in turning a complex issue into a seamless experience.
Responsibilities
- Customer support excellence: Provide fast, friendly, and technically sound support via email, chat, and video calls - maintaining high CSAT and meeting SLAs across EU and US hours.
- document bugs and work closely with our Engineering team to ensure timely resolutions.
- refine support processes to make the customer experience even smoother.
- Team collaboration: Work closely with colleagues across Support, Product, and Engineering to ensure consistent, high-quality service delivery and contribute to a culture of operational excellence.
- Proven experience: 2+ years in a customer support or technical support role for a SaaS product, ideally within a start-up or high-growth environment.
- Partner with customers to deeply understand their goals, workflows, and data models.
Nice to have
- Confident troubleshooting APIs, AI, CRMs, and workflow tools (experience with Zapier, Intercom, and/or Linear is a plus).
- Technical capability: Confident troubleshooting APIs, AI, CRMs, and workflow tools (experience with Zapier, Intercom, and/or Linear is a plus).
Skills
- Initial Conversations
- 30-minute introductory chat with a member of our Talent team
- Core Interviews
- Take-home technical exercise
- 45-minute team panel interview to assess skills and collaboration style
- 30-minute executive interview focused on impact and alignment with company goals
- Final Stage
- 30-minute closing conversation with our CEO
- Offer call (if it's a mutual fit)
Benefits
- (Bonus: experience providing live phone support or running customer workshops is a plus.)
Company info
- In this role, you'll take ownership of the technical and operational processes that keep our customers successful. You'll combine empathy, product expertise, and clear communication to deliver best-in-class support.
- Product mastery: Build and maintain a deep understanding of Attio's functionality, APIs, and integrations, staying ahead of upcoming releases and new features to support customers with confidence.
- Consultative guidance: Partner with customers to deeply understand their goals, workflows, and data models.
- We're looking for a customer-obsessed problem solver who combines technical curiosity with empathy and a love for helping others succeed.
- In this role, you'll take ownership of the technical and operational processes that keep our customers successful.
This listing is sourced directly from Attio's careers page and normalized into a canonical job model.