Aetna

Customer Service Representative - Bilingual (Spanish)

Work at Home, Florida, United States · Full-time

Sponsorship not specified$17k-$34kDetected 77 days ago

Customer SupportLeadershipCommunicationProblem SolvingMentoringAdaptability

About the role

We are seeking a compassionate, customer-obsessed Spanish Bilingual Customer Service Representative to care for our customers.
This position requires adaptability and empathy, as you will be handling a variety of inquiries and ensuring customer satisfaction through kind and respectful interactions.
As the face of our company, you will care for our customers by researching issues, documenting outcomes, resolving inquiries and delivering a high level of customer satisfaction.

Collaborate with team members and other departments to address service issues and improve outcomes.
Document all customer correspondence and maintain confidential records of patient information.

Your ability to resolve customer issues the first time they call.
Your ability to listen and respond to customer needs is crucial in inspiring trust and loyalty.

Our people fuel our future.
Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.
Our Work Experience is the combination of everything that's unique

$17.00 - $34.15 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience.
At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.
Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.
Our customers include members of our benefit plans, employers that offer benefits, doctors, hospitals, and other providers of healthcare.
In this role, you will create connections with our customers by helping with their benefits and claims to improve their health and well-being.
You will be responsible for educating customers about their benefits and claims while resolving issues and directing them to helpful resources.
Qualified new hires are eligible for a $2,000 sign-on bonus after 9 months of service.
Additional details about available benefits are provided during the
application process and on Benefits Moments.

our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.
They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.
Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.
Actively listen and be an advocate for customers, understand their needs and provide guidance and support Resolve customer inquiries and issues efficiently while documenting all interactions.
Educate customers about available resources and assist them in navigating their options.
Quality and accuracy of interactions with customers.
Engaging and comprehensive training ranging from 4 to 18 weeks depending on the customers supported.
Position Summary We are seeking a compassionate, customer-obsessed Spanish Bilingual Customer Service Representative to care for our customers.

This listing is sourced directly from Aetna's careers page and normalized into a canonical job model.