Interface

Interface

Customer Success Specialist

Salem, NH · Contract

Sponsorship not specified$30k-$60kDetected 26 days ago
CSSSalesforceCRMERPCustomer SuccessCustomer SupportCommunicationProblem SolvingMicrosoft Office

About the role

  • Interface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet.
  • Our portfolio includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs.
  • The CSS works to assure quality and timely delivery of services and products.

Responsibilities

  • Manage projects of high complexity within our CRM system by overseeing all sales phases from when the project is a new lead, to developing, subsequently to bringing PO's in. The CSS touches every aspect of the project from beginning to end.
  • Working with purchasing to manage the customs process.

Requirements

  • While performing the duties of this job, the employee is regularly required to, stand, sit

Nice to have

  • Preferred Skills:

Skills

  • Ability to prioritize multiple, simultaneous assignments in a fast paced environment
  • Strong interpersonal communication skills
  • Strong team mentality
  • Technical aptitude and ability to learn and retain product specs, installation processes and uses
  • Experience using Microsoft Office Suite
  • Understanding of the construction process and timeline
  • Understanding of international shipping and customs process
  • Experience using an ERP system
  • Experience using a CRM system
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Learn more about Interface (NASDAQ: TILE) and our brands at interface.com and FLOR.com.
  • Join us on Facebook, Instagram, LinkedIn, and Pinterest.

Compensation

  • $30k-$60k

Company info

  • TILE) and our brands at interface.com and FLOR.com.
  • We are a VEVRAA Federal Contractor.
  • We desire priority referrals of Protected Veterans for job openings at all locations within the State of New Hampshire.
  • An Equal Opportunity Employer including Veterans and Disabled.
  • Call on Flooring Contractors, General Contractors, Architects, Designers, and all End Users (hospitals/higher ED, K-12 ext.). Act as an outfacing team, who talks to all customers.
  • Manage inventory levels with customers to make sure nora meets their demanding installation schedules.
  • Work with customers to change colors when inventory is not available, by checking alternate colors & sending all parties involved new samples to get a new color selected.
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This listing is sourced directly from Interface's careers page and normalized into a canonical job model.