Harvey
Majors Customer Success Manager (Asset Management)
New York
Sponsorship not specified$180k-$210kDetected 12 hours ago
Agentic AIProduct ManagementAccount ManagementCustomer SuccessCommunication
About the role
- As a Majors Customer Success Manager, you'll play a critical role in guiding our largest customers through their journey with Harvey and defining the future of work at elite law firms, Fortune 500 companies and premier asset managers.
- This position is pivotal in ensuring our customers not only adopt but also derive maximum value from our technology.
- You'll act as a trusted advisor, deeply integrating Harvey into their business processes, providing expert industry advice and shaping Harvey's product roadmap.
Responsibilities
- Strategic Implementation: Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of our AI solutions.
- Feedback Loop: Relay customer insights to our internal teams and collaborate with Product to aid in the continuous improvement of our product and services.
- This is a rare chance to help build a generational company at a true inflection point.
- If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
- Relay customer insights to our internal teams and collaborate with Product to aid in the continuous improvement of our product and services.
- An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes.
Requirements
- Evangelize the power of Harvey as you meet with end users and collaborate with Legal Product Specialists to enable end users to adopt Harvey on a daily-basis as it becomes a "must have" product.
- Background in asset management, banking or financial services or strategic customer success/account management experience in an Enterprise SaaS or legal (big law or in-house or in-house) environment
- Training & Enablement: Evangelize the power of Harvey as you meet with end users and collaborate with Legal Product Specialists to enable end users to adopt Harvey on a daily-basis as it becomes a "must have" product.
- Travel required: Up to 25% of the time
Compensation
- $180,000-$210,000 OTE with an 80/20 split
Benefits
- A collaborative work environment that promotes growth, learning, and development.
- Proactively and strategically manage overall account health by monitoring key indicators, addressing risks early and driving initiatives that support long-term customer success and retention.
Company info
- Direct stakeholder engagement and facilitate executive engagement, transforming customers into Harvey champions within their organizations.
- Client Relationship Management: Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience.
- Advocacy and Engagement: Direct stakeholder engagement and facilitate executive engagement, transforming customers into Harvey champions within their organizations.
- Results driven mindset and the ability to ruthlessly prioritize competing tasks and demanding customers seamlessly.
- At Harvey, we're transforming how legal and professional services operate.
- With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we're scaling fast and defining a new category in real time.
- Our team moves fast, takes ownership, and is deeply committed to the mission - operating with intensity, staying close to our customers, and pushing each other for excellence.
- We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are.
- Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience.
- A chance to be at the forefront of AI technology and innovation, directly impacting how our customers' businesses operate and thrive.
- We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
This listing is sourced directly from Harvey's careers page and normalized into a canonical job model.