Talentmanagementsolution

Manager, Professional Services

Canada - Markham - Ontario · Exec

Sponsorship not specified$75k-$85kDetected 31 days ago

Project ManagementForecastingPerformance ManagementOnboardingLeadershipCommunication

About the role

SpaSoft is a proud member of Jonas Hospitality.
This role is central to operational innovation at SpaSoft.
The salary range for this role is $75,000-$85,000 annually.

Responsibilities

Own Professional Services delivery across system builds, implementations, deployments, training, and internal initiatives.
Lead complex, enterprise-level onboarding projects with multiple workstreams, integrations, timelines, and stakeholders.
Drive predictable delivery performance against financial, operational, and customer experience targets.
Support Sales and Presales on strategic enterprise opportunities by providing delivery leadership, implementation confidence, and realistic execution plans.
Build, coach, and lead a high-performing Professional Services organization capable of supporting enterprise-scale implementations.
Own performance management, development planning, and succession readiness for team members.
Reporting directly to the SpaSoft President, this role owns the end-to-end customer onboarding and delivery experience, ensuring projects are executed with clarity, consistency, and pace.
You will lead a high-performing team while remaining hands-on for complex enterprise deployments and strategic customer engagements.
We are looking for a leader who actively identifies opportunities to automate onboarding workflows, leverage AI to improve delivery predictability, and partner closely with Development, Product, and key industry stakeholders to scale how we onboard and enable customers.
Jonas Software supports over 60,000 customers in more than 30 countries.

Requirements

Proven ownership of delivery performance in results-driven environments, including revenue, margin, and operational outcomes.
Experience working closely with Product and Engineering to improve delivery processes and scale operations.
Familiarity with both cloud-hosted and customer-installed software environments.
Experience partnering closely with Development teams to automate manual processes and scale delivery operations.
Analytical and commercially minded, with the ability to connect delivery execution to business outcomes.
Strong technical curiosity, with working knowledge of enterprise IT systems, integrations, and data flows.
SpaSoft is the pioneer of spa and activity management systems and is the longest-standing solution with over 20+ years of experience.
Hands-on experience leading Professional Services, Implementation, or Customer Delivery teams within B2B SaaS or vertical software organizations.
Demonstrated success delivering complex, enterprise-level projects, including multi-location deployments, integrations, and phased rollouts.
Willingness to travel occasionally to support enterprise customers and strategic initiatives.
Willingness to work varied hours to support team or projects for international customers when needed
Strong ability to manage multiple enterprise onboarding initiatives through structured prioritization and clear execution.
High comfort level leveraging AI and automation to improve forecasting, reporting, and onboarding workflows.
Hospitality or wellness industry experience is a strong plus.

Nice to have

PMP or equivalent project management certification is a plus.

Compensation

The salary range for this role is $75,000-$85,000 annually.
The salary range for this role is

Benefits

Paving the way for spa professionals all over the world, our mission is to empower each individual in the spa and wellness industry with the tools they need to create an unforgettable guest experience.
Evolving with the ever-changing needs of the spa & wellness industry, we are committed to creating solutions that empower our users, inspire creativity and produce results.

Company info

Partner closely with Development and Product to design scalable onboarding solutions and ensure new features, integrations, and platform changes are successfully delivered to customers.
Collaborate cross-functionally to ensure product releases and infrastructure changes are effectively adopted by customers without disrupting service continuity.
Act as an executive-level partner to key enterprise customers throughout onboarding and delivery.

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