Five9
Majors Customer Success Manager
United States (Remote) · Director
Sponsorship not specified$129k-$200kDetected 37 days ago
SalesforceAccount ManagementCustomer Success
About the role
- We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
- For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.
Responsibilities
- Represent the customer voice to internal cross-functional teams including Sales, Professional Services, Support and Product.
- Development and execution of a business plan to drive acceptance of Five9
- Build and maintain relationships for future pipelines within Five9
- Maintain accurate and complete call notes and histories within Salesforce
- Identify and utilize company resources to provide the technical and business expertise necessary to deliver solutions that exceed customer expectations
Requirements
- Minimum of 8 years of experience in account management for a technology company
- Strong technical knowledge of contact center technology including dialers, ACDs, IVRs, CRMs, WFM and QA systems
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Experience in delivering client-focused solutions based on customer needs
- Ability to discuss, understand, and work within complex projects and processes
- Must be self-directed and self-motivated
- Ability to travel up to 50% of the time
Skills
- Join us in bringing joy to customer experience.
Compensation
- Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location.
Benefits
- Health, dental, and vision coverage, beginning on the first day of employment.
- Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
- We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
This listing is sourced directly from Five9's careers page and normalized into a canonical job model.