Fix Group Management
Client Success Guide
Franklin, TN
Sponsorship not specified$60k-$75kDetected 30 days ago
SalesforceAccount ManagementLogisticsLeadershipCommunicationMentoringMicrosoft Office
About the role
- The Client Success Guide is the cornerstone of engagement and retention at ShopFix Academy.
Responsibilities
- Coordinate with support staff to ensure system setup is complete (logins, tribe assignments, scheduling).
- Deliver relational expectation-setting calls (what to expect, how to succeed, cultural alignment).
- Partner with coaches during tribe sessions: coach provides expertise, guide encourages camaraderie, involvement and community.
- Maintain visibility into member progress, call attendance, and engagement trends.
Requirements
- Some travel is required.
- 2 or more years of experience in client success, account management, or a related member-facing role.
Nice to have
- Bachelor's degree preferred, or equivalent work experience.
Skills
- Proficient in, Asana, Calendly, Zoom, Airtable, and Eventbrite.
- Comfortable with Microsoft Office Suite and Google Workspace. Relationship Management Skills:
- Health insurance (50% of premiums employer-paid)
- Dental insurance (50% of premiums employer-paid)
- Vision insurance
- 401(k) retirement plan with company match
- Competitive paid time off package
- Christmas savings program
- Company-paid life insurance and long-term disability
- Short-term disability
- Critical illness and accident coverage
- Employee Assistance Program
Compensation
- $60k-$75k
Benefits
- Build relational equity so members know they have a trusted partner beyond their coach.
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