Bmc
Sr. Client Service Analyst, ITS-Service Desk
Boston · Senior
Sponsorship not specified$27k-$38kDetected 1 day ago
Project ManagementCustomer SupportLeadershipCommunicationMentoringWritingOrganizational Skills
> stay_score
odds of building a lasting career here
15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
No strong sponsorship signal in the public record yet. In the full product we resolve the exact legal entity and show its filing history with a confidence score — treat as unverified until then.
Lottery odds assume a STEM candidate.
Personalize to your clock →> community_outcomes
No reports yet — be the first to help the next applicant.
About the role
- However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer.
- NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.
- Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams.
Responsibilities
- Five years of previous Help Desk support or relevant IT experience.
Requirements
- Experience in a leadership role with senior-level professionals is helpful.
- Must be a team player and have a strong knowledge of call center technology
Nice to have
- Provides expert support to end-users, employing a high degree of customer service, technical expertise, and timeliness.
- Uses various project management techniques including setting initial expectations, timelines, and milestones.
- Constantly reviews project tasks and communicates status and impact of changes to customer and ITS management.
- therefore, must be effective in interpersonal communications and problem solving.
- Uses a high degree of patience and problem management techniques to solve problems.
- Follows through on resolution with users.
- Bachelor's Degree, preferably in the field of Computer.
- HDI Certification's in a Help Desk environment a plus
Compensation
- However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer.
- In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.
Benefits
- This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness.
Company info
- Uses various project management techniques including setting initial expectations, timelines, and milestones. - Accurately gauges project resource dependencies and work's with customers and peers to ensure minimal resource conflicts.
Equal opportunity
- Employer/Disabled/Veterans
- According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
- According to the FTC, there has been a rise in employment offer scams.
- Our current job openings are listed on our website and applications are received only through our website.
This listing is sourced directly from Bmc's careers page and normalized into a canonical job model.