BrightEdge
Customer Success Team Lead- Digital Team
Cleveland, Ohio · Mid
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- This role requires at least 4 days onsite in our Cleveland office.
- Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market.
- Guide Customer Strategy - Coach your team through key customer moments while staying close to account strategies, escalations, and high-impact conversations.
Responsibilities
- Coach & Develop CSMs - Lead, coach, and develop a team of Customer Success Managers, helping them strengthen their customer relationships and deliver strong outcomes.
- Drive Customer & Team Success - Balance direct customer ownership with team leadership, ensuring both your accounts and your team's portfolio are healthy, engaged, and delivering value.
- Drive Performance & Collaboration - Set goals, review account books and KPIs, and partner cross-functionally to turn customer insights into action across BrightEdge.
- We value diverse perspectives, experiences, and ways of thinking, and we're committed to building a team where everyone feels they belong and can do their best work.
Requirements
- We're excited about you if you have:
Compensation
- $90k-$130k
Company info
- Founded in 2007, we're trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa.
- We're looking fo r a Team Lead to lead our Digital Customer Success team, serving as both a coach and hands-on customer advocate focused on driving meaningful impact for BrightEdge's customers.
- Lead & Support Customers - Manage your own book of ~20 accounts while providing high-touch partnership and strategic guidance to customers.
- Drive Customer Success - Build strong relationships with key stakeholders, understand their goals, and help customers navigate implementation, adoption, and ongoing support.
- BrightEdge is a leading SEO, search, and brand visibility platform helping companies understand how their digital presence drives real business results.
- Our platform combines powerful data with AI-driven insights to help customers plan, optimize, and measure their digital marketing strategies and understand how their brand is showing up across an evolving search landscape.
Equal opportunity
- equal opportunity employer and is committed to building a diverse and inclusive workplace.
Visa & Work Authorization
- Founded in 2007, we're trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa.
This listing is sourced directly from BrightEdge's careers page and normalized into a canonical job model.