BrightEdge

Customer Success Team Manager

Cleveland, Ohio

Sponsorship not specified$90k-$140kDetected 231 days ago

SEOAccount ManagementCustomer SuccessCommunicationMentoring

About the role

Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market.
If you love mentoring others, thrive on solving complex marketing and analytics challenges, and get energy from helping customers win - this is the role for you.

Lead and grow a team of CSMs - hiring, onboarding, and developing top talent.
Monitor and drive team performance: Set goals, review account books weekly, and track KPIs that align with adoption, engagement, and retention.
A proven track record of developing talent and building high-performing, customer-obsessed teams.
We value diverse perspectives, experiences, and ways of thinking, and we're committed to building a team where everyone feels they belong and can do their best work.

5+ years of experience in customer-facing roles, with at least 3+ years managing teams.
A strong background in digital marketing, SEO, or analytics, ideally in a SaaS or tech environment.
Experience managing complex customer programs or integrations across multiple business functions.
Excellent communication and storytelling skills - you know how to tailor a message for executives, marketers, and technical teams alike.
A curious, data-driven mindset and a passion for solving marketing problems through technology.
Bachelor's degree required

Join key calls, review account strategies, and ensure customers achieve measurable outcomes.
We're looking for a Manager to lead our Digital Customer Success team, focused on driving impact for BrightEdge's enterprise customers.
Coach your team to successfully guide customers through key phases of the SEO lifecycle: implementation, adoption, and ongoing support
Oversee customer success programs: Join key calls, review account strategies, and ensure customers achieve measurable outcomes.
Collaborate cross-functionally with Product, Marketing, and Engineering to ensure our customers' needs and insights shape the future of BrightEdge.

equal opportunity employer and is committed to building a diverse and inclusive workplace.

Founded in 2007, we're trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa.

This listing is sourced directly from BrightEdge's careers page and normalized into a canonical job model.