SimpliSafe
Manager, Vendor Manager
Boston, MA
Sponsorship not specified$113k-$150kDetected 2 days ago
Stakeholder ManagementNegotiationVendor ManagementPerformance ManagementLeadershipCommunicationCollaborationOrganizational SkillsProcurement
About the role
- Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect.
- We're embracing a hybrid work model that enables our teams to split their time between office and home.
- Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday, Wednesday, or Thursday - working together in person and choosing where they work for the remainder of the week.
Responsibilities
- SimpliSafe is seeking a vendor management professional to own and deepen our monitoring vendor partnerships.
- Lead vendor performance management - establishing KPIs, conducting regular business reviews, benchmarking against industry standards, and holding vendors accountable to contractual obligations
- Partner with monitoring operations and technology teams on the alarm platform roadmap, including evaluation of new AI features and quality management capabilities
- 5+ years of vendor management, partner management, or strategic sourcing experience, with demonstrated ownership of complex, high-stakes vendor relationships
- Ability to build credibility quickly with both internal technical teams and external vendor counterparts - becoming a true SME in the platforms and services you own
- Highly organized and self-directed, with the ability to manage multiple vendor relationships and priorities simultaneously
- Lift As We Climb - Investing in developing others and helping others around us succeed.
- A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
- Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.
Nice to have
- Experience in contact center BPO management or security industry wholesale/monitoring vendor management strongly preferred
- Curiosity about and experience working with technology platforms
- familiarity with monitoring operations, AI-enabled tools, or quality management systems is a plus
Compensation
- The target annual base pay range for this role is $113,000 to $150,000
- This target annual base pay range represents our good-faith estimate of what we expect to pay for this role.
- We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually.
Benefits
- A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here )
Company info
- About SimpliSafe
- We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure.
- And we've created a culture here that cares just as deeply about the career you're building.
- We don't just want you to work here.
- We want you to grow and thrive here.
- We all benefit from flexibility and get to use the best of both worlds to get our work done.
- Why are we hiring?
- Well, we're growing and thriving.
- So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.
- Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
- We regularly review our programs to ensure they remain competitive and aligned with our values.
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This listing is sourced directly from SimpliSafe's careers page and normalized into a canonical job model.