Whatnot

Customer Success Engineer, Enterprise Engineering

Los Angeles, CA

Sponsorship not specified$20k-$30kDetected 103 days ago

SpringAccount ManagementAccountingLogisticsCustomer SuccessShopifyCommunicationProblem Solving

About the role

🚀 Join the Future of Commerce with Whatnot!
We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes.
The role is highly technical and highly collaborative, combining hands-on integration work with customer-facing problem solving and product thinking.

Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories.
We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy.
We move fast, stay close to our users, and focus on the work that drives the most impact.
The Enterprising Engineering team, nested within our Seller Engineering org, supports the needs of our largest and most complex sellers.
As sellers grow their businesses on Whatnot, their needs evolve-and this team builds the systems and tooling to support them at scale, including integrations with e-commerce platforms, WMS, ERPs, and accounting software.
This Customer Success Engineer will operate at the intersection of engineering, product, and customer partnership-working directly with enterprise sellers and their technical teams to design, implement, and support custom integrations on top of Whatnot's APIs and infrastructure.
You'll help enterprise partners navigate complex workflows across inventory, logistics, order management, and operational systems while partnering closely with internal engineering, product, and account teams.
solving real customer problems while helping shape how enterprise support evolves at one of the fastest-growing live commerce platforms in the world.
Experience building bespoke solutions on top of an existing internal framework.
Ability to take ownership of an ambiguous area and define and then drive impact.

Bachelor's Degree in Computer Science or related field or equivalent work experience.
Excellent product instincts.
You first think about users rather than the best technical solution.
Strong written and oral communication skills.
Strong presentation skills and ability to articulate customer needs to engineering product teams.
Ability to flexibly work across multiple workstreams, thriving in a fast-paced environment.
Experience in Shopify, Channel Advisor, Magento, and other ecommerce SaaS products a plus.

Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
Health Insurance options including Medical, Dental, Vision
Home office setup allowance
Monthly allowance for wellness
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Parental Leave

The people here are shaping how an entirely new industry develops.
Ability to work with customers directly, both satiating customer expectations as well and ensuring internal company strategic standards and goals are met.
As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia.

This listing is sourced directly from Whatnot's careers page and normalized into a canonical job model.