Credit Acceptance

Credit Acceptance

Director, Customer Loyalty and Retention

USA - Remote · Director

Sponsorship not specified$230k-$268kDetected 3 days ago
ComplianceStakeholder ManagementCRMLeadershipCommunicationCollaborationMentoringPublic Speaking

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odds of building a lasting career here

61Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

6 transfer filings in the last year, covering 6 workers. Median labor-condition decision: 318 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories.
  • Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team.
  • Backed by a strong product, exceptional people, and a stable financial foundation, we've grown into a leading provider of used and new car financing across the country.

Responsibilities

  • Builds, leads, and develops a high-performing team.
  • Experience managing programs and external partners in support of loyalty and retention initiatives.
  • Train team members and focus on developing talent
  • Performance Manage by ensuring accountability and driving results
  • Create the Right Environment by establishing trust and managing conflict
  • Maintain the Right Number of team members needed to build an effective team

Requirements

  • Bachelor's degree in Marketing, Business, or a related field, or equivalent experience.
  • 10+ years of experience in customer loyalty, retention, lifecycle marketing, or CRM, with at least 3 years in a leadership role.
  • Experience owning or heavily influencing budget/investment decisions for a function or program area.
  • Experience using quantitative and qualitative data to inform strategy and measure program impact.
  • Experience driving large-scale program launches through medium to large organizations.
  • occasional planned travel to our Southfield, Michigan office may be required.
  • Attendance as required by department

Nice to have

  • MBA or other advanced degree.
  • Experience in financial services, fintech, or subprime/near-prime lending.
  • Experience designing and managing loyalty or retention programs.
  • Experience working with credit risk, collections, or servicing teams.

Skills

  • Customer Lifecycle & Loyalty Strategy:
  • Quantitative & Insights-Driven:
  • Executive Communication:
  • Confident, polished communicator able to present and influence at the executive level.
  • Cross-Functional Collaboration:
  • Strategic & Execution-Oriented:
  • Equally comfortable setting strategy and executing with excellence.
  • Executive Communication: Confident, polished communicator able to present and influence at the executive level.
  • Strategic & Execution-Oriented: Equally comfortable setting strategy and executing with excellence.

Compensation

  • $229,500-$267,750 base salary + an annual bonus plan

Benefits

  • Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work
  • To create an environment where people do their best work, we focus on the dimensions of Organizational Health.

Company info

  • We are seeking a Director, Customer Loyalty & Retention to join the Credit Acceptance marketing team, reporting to the VP of Marketing.
  • We're proud of our culture and are happy to share why - let's talk!
  • As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce.
  • Genuine commitment to treating customers well, especially in a business built on risk-based pricing.
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This listing is sourced directly from Credit Acceptance's careers page and normalized into a canonical job model.