Whatnot

Disputes Paralegal

San Francisco, CA

Sponsorship not specifiedDetected 27 days ago

Project ManagementJiraSalesforceCommunicationProblem SolvingOrganizational Skills

About the role

🚀 Join the Future of Commerce with Whatnot!
We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes.
The core of the job is running intake end to end - logging, triaging, and routing every new matter, drafting first responses to users, and keeping matter tracking airtight so nothing slips.

Excellent organizational skills and the ability to manage a large volume of matters simultaneously without losing track of details.
You've used the app (or are excited to), and you get what it means to support a two-sided marketplace community.
Work From Home Support
All Whatnauts are expected to develop a deep understanding of our product.
We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).

You have prior experience with demand letter intake and response drafting, or other structured legal correspondence workflows, and a sense for when to escalate versus when to use a template.

A bachelor's degree (required), plus 7+ years of legal support, legal project management, or paralegal experience in litigation, disputes, or a high-volume legal environment.
In-house litigation, legal project management, or regulatory experience is strongly preferred.
Ideally you have previous experience at a marketplace, fintech, or consumer tech platform - though high-volume litigation or project management experience at a large law firm is also a plus.
Strong Communication Skills.
Both oral and written communication are important in this role
you can write clearly and concisely, and know how to calibrate tone for sensitive situations.
Demonstrated AI tool fluency.
A builder, not just an operator.

You have used AI (e.g., Claude, Glean, GC AI, Harvey) to build real workflows - not just as an occasional chatbot - and you actively look for ways to use tooling to improve speed, consistency, and coverage.
Comfortable learning new platforms fast.
Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Home office setup allowance
Monthly allowance for wellness
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Parental Leave

This listing is sourced directly from Whatnot's careers page and normalized into a canonical job model.