Whatnot
Disputes Paralegal
San Francisco, CA ยท Senior
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About the role
- ๐ Join the Future of Commerce with Whatnot!
- We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes.
- The core of the job is running intake end to end - logging, triaging, and routing every new matter, drafting first responses to users, and keeping matter tracking airtight so nothing slips.
Responsibilities
- Excellent organizational skills and the ability to manage a large volume of matters simultaneously without losing track of details.
- You've used the app (or are excited to), and you get what it means to support a two-sided marketplace community.
- Work From Home Support
- All Whatnauts are expected to develop a deep understanding of our product.
- We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
Requirements
- You have prior experience with demand letter intake and response drafting, or other structured legal correspondence workflows, and a sense for when to escalate versus when to use a template.
Nice to have
- A bachelor's degree (required), plus 7+ years of legal support, legal project management, or paralegal experience in litigation, disputes, or a high-volume legal environment.
- In-house litigation, legal project management, or regulatory experience is strongly preferred.
- Ideally you have previous experience at a marketplace, fintech, or consumer tech platform - though high-volume litigation or project management experience at a large law firm is also a plus.
- Strong Communication Skills.
- Both oral and written communication are important in this role
- you can write clearly and concisely, and know how to calibrate tone for sensitive situations.
- Demonstrated AI tool fluency.
- A builder, not just an operator.
Compensation
- Annual allowance towards Childcare
Benefits
- You have used AI (e.g., Claude, Glean, GC AI, Harvey) to build real workflows - not just as an occasional chatbot - and you actively look for ways to use tooling to improve speed, consistency, and coverage.
- Comfortable learning new platforms fast.
- Generous Holiday and Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Home office setup allowance
- Monthly allowance for wellness
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Parental Leave
Company info
- As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia.
- We use AI as a core part of how the team works, and we expect you to use it to do more, faster, and to catch what manual tracking misses.
- We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection.
This listing is sourced directly from Whatnot's careers page and normalized into a canonical job model.