LiveKit
Staff Product Manager, Agent Observability
Hybrid, San Francisco · Staff+
Sponsorship not specifiedDetected 9 days ago
LLMsAgentic AIProduct ManagementSalesforceCommunication
About the role
- Our PM team is small and high-leverage, with each PM coming in to establish the foundations in a new area of the business.
- Observability is one of the most important new products at LiveKit.
- It's central to our strategy, a surface of huge value to customers, and a category still in its infancy.
Responsibilities
- Make agent quality measurable. Build the evals and metrics teams need to know whether their agents are actually good and getting better, from latency and cost to conversation quality and behavior.
- Design for two audiences at once. Make the product work for deeply technical users and non-technical operators without compromising either.
- Multi-persona product sense. You've built for both deeply technical users and non-technical ones in the same product, and have the design judgment to make dense, data-rich interfaces genuinely useful.
- Communication as a superpower. You write clearly, present well, and can move between a board-level strategy conversation and a detailed technical discussion with an engineering lead.
- Own the observability roadmap.
- You'd own it as the sole PM.
Requirements
- 8+ years in product management, at a senior or staff level, ideally having owned a developer-facing or data-heavy product.
- You can reason about how a complex system works under the hood and earn the trust of strong engineers.
- Comfort with ambiguity.
Nice to have
- Built an observability, monitoring, or analytics product, or a tool for evaluating and improving AI/LLM quality
- Familiarity with evals, tracing, or quality measurement for AI/LLM or agent systems
- Familiarity with how teams debug and monitor software in production (logs, traces, metrics, dashboards)
- Background at a developer tools or infrastructure company
- Familiarity with voice AI, real-time communication, or telephony
- Experience with usage-based pricing models
- Contribute to open source alongside world-class engineers
- LiveKit is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by applicable law.
Skills
- are known as the go-to person for tackling tough problems
- work hard and can build and ship fast
- are focused on polish, detail, and quality
- are a fast learner, frequently picking up new tips, tricks, and skills
Compensation
- Competitive salary and equity package
Benefits
- You'll set the vision and roadmap for the whole observability suite, from traces and recordings to dashboards, evals, and quality metrics, and partner closely with the engineering team that builds it.
- Set a clear vision and a sequenced plan for the suite, and decide what gets built and when, in partnership with engineering.
- We're a small product team at a fast-growing company.
Company info
- are obsessed with making the best product for our customers
- Ship products people rely on. Turn a complex, data-dense problem into experiences customers use every day, and keep raising the bar on quality.
- Get deep with customers and data. Understand how teams actually run and debug agents in production, and let that shape priorities.
- Grow it into a business. Drive adoption and revenue so our observability revenue reflects the real value it delivers to customers.
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This listing is sourced directly from LiveKit's careers page and normalized into a canonical job model.