401auto

Service Advisor - Sudbury Mitsubishi

Sudbury, Ontario · Contract

Sponsorship not specified$60k-$75kDetected 4 days ago

AccessibilityCustomer SupportMentoring

About the role

Customer-Focused Service Advisor - Be the Friendly Face of Our Service Department & Drive an Exceptional Experience Every Visit!
Ascertain auto services by listening to customer's description of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
Develop estimates by costing materials, supplies, and labour; calculating customer's payment, including deductibles
Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
Maintain accurate records by recording problems and corrective actions planned

Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required
2 years in a customer service role
If you have a growth mindset like us, we'd love to see your resume and have a conversation.
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
Excellent customer service skills
Minimum 1 - 2 years in a customer service role
Auto experience considered an asset
Able to work flexible hours within our business hours including Saturdays
The 401 Group of Companies is privately owned and 100% Canadian
40+ State-of-the-art facilities including a "Google-like" call centre and an 80,000 sq. ft. centralized service "Hub"
A fun, fast-paced, and high-energy work environment with exciting initiatives and rewarding perks.
Personalized coaching, mentoring, and training focused on both individual growth and team success.
Empowering you to grow with meaningful career path planning and advancement opportunities.
Health & wellness benefit enrollment opportunities

$60,000-$75,000 per year
40+ State-of-the-art facilities including a "Google-like" call centre and an 80,000 sq. ft. centralized service "Hub"

Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
Update job knowledge by participating in educational opportunities; reading manufacturers' publications

Be the Voice of Confidence - Guide Customers Through a 5-Star Service Experience!
We're looking for a customer-focused, organized, and energetic Service Advisor to join our dynamic dealership team!
As the first point of contact for service customers, you'll play a key role in delivering a smooth, professional, and friendly experience from check-in to pick-up.

This listing is sourced directly from 401auto's careers page and normalized into a canonical job model.