Stratus

Customer Success Manager, Commercial Mid-Market

Remote (United States) · Mid · Contract

Sponsorship not specified$30k-$50kDetected 17 days ago

Data VisualizationHubSpotSalesforceCRMSalesAccount ManagementOnboardingCustomer SuccessCommunicationCollaborationPublic SpeakingAdaptabilityOrganizational Skills

About the role

You will be the primary point of contact post-sale, responsible for adoption, retention, expansion, and executive-level relationships.
We are looking for someone to work on US eastern time.

Responsibilities

Account Management & Relationship Building Own a portfolio of commercial mid-market accounts end-to-end, serving as the primary point of contact and trusted advisor.
Build and maintain multi-threaded relationships across champion, economic buyer, and executive levels.
Develop and execute tailored success plans aligned to each customer's strategic goals and key business outcomes.
Renewals & Retention Drive on-time renewals across your book of business, managing the full renewal cycle from 90-day forecast through execution.
Maintain a rolling renewal forecast with high accuracy and visibility in Salesforce or equivalent CRM.
Develop account growth plans that outline the path to expansion over a 12-24 month horizon.
Stratus, deriving from the Latin term meaning 'layer', offers an advanced set of MEP -specific solutions that seamlessly layer across a contractor's entire workflow from design to fabrication to installation.
Stratus provides the software layer an MEP contractor needs to optimize profits with true "Data-Driven Contracting."
Role Overview As a Customer Success Manager (CSM) on our Commercial Mid-Market team, you will own a portfolio of 30-50 accounts.
Lead commercial conversations with customers, partnering with your aligned Account Executive to close expansion deals.

Requirements

3+ years of experience in Customer Success, Account Management, or a client-facing role in a B2B SaaS environment.
Demonstrated track record of managing renewals and achieving or exceeding GRR/NRR targets.
Proven experience identifying and closing expansion opportunities (upsell, cross-sell) within an existing customer base.
Experience conducting Quarterly Business Reviews and presenting to VP/C-Suite stakeholders.
Excellent written and verbal communication skills with the ability to translate complex data into business value narratives.
Data-driven mindset. must be comfortable pulling, interpreting, and presenting product usage and outcome metrics.

Nice to have

Experience with CS platforms such as Gainsight or ChurnZero.
Familiarity with CRM tools (Salesforce, HubSpot) and business intelligence or product analytics tools (Amplitude, Looker, Tableau).
Background in a high-growth SaaS company managing a commercial or mid-market segment.
Knowledge of MEDDIC or other value-based sales/success frameworks.
MEP Industry Experience.
Experience with onboarding program design or customer enablement content development.
After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security.
This process happens post-hire only - we never use E-Verify to pre-screen applicants.

Compensation

$30k-$50k

Benefits

Proactively monitor account health, engagement signals, and product usage to identify risk and opportunity early.

Company info

You will partner closely with Sales, Implementation, Product, and Support to ensure customers achieve measurable business outcomes and renew and grow with Stratus. *This is a remote role that requires ~25-30% travel.

Visa & Work Authorization

Build executive sponsorship programs and escalate appropriately when executive relationships need reinforcement

Apply directly at Stratus →Create a free account for alerts like this View Stratus immigration profile

This listing is sourced directly from Stratus's careers page and normalized into a canonical job model.