Nyctourism

Nyctourism

Specialist, Member Programs & Services

New York, New York

No sponsorshipDetected 20 days ago
Project ManagementCRMAccountingExcelCustomer SupportLeadershipCommunicationMicrosoft Office

About the role

  • The Specialist, Member Programs & Services, supports member engagement, retention, and program participation by serving as a day-to-day resource for NYC Tourism + Conventions members.
  • The Specialist also assists with recruitment initiatives in the outer boroughs and coordinates with internal departments to support member needs and program execution
  • This position is responsible for maintaining member data and digital assets, coordinating outreach and communications, supporting membership programs and billing processes, and helping members maximize the value of their membership through ongoing engagement and support.

Responsibilities

  • Handle day-to-day membership inquiries, maintain accurate data in Simpleview CRM, address needs directly or coordinate with internal departments as necessary.
  • Supports member retention efforts for assigned account through ongoing engagement and service.
  • Attend occasional company events outside of regular business hours to support membership initiatives and relationship-building efforts.
  • Support member program outreach (e.g. NYC Restaurant Week, NYC Must-See Week, NYC Off-Broadway Week, etc.) and registration for program participants, including collecting materials and coordinating invoicing.
  • Coordinate operational support for large-scale membership and community marketing initiatives, such as NYC Restaurant Week, by coordinating with internal marketing team on outreach materials and collaborating with Government Affairs, as needed, to support recruitment.

Requirements

  • 3 days in-office (Tues/Wed required + 1 flex day)
  • Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Nice to have

  • up to 12 paid company holidays, plus extended Winter Break.

Skills

  • Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
  • Experience in tourism, hospitality, membership organizations, or related industries is a plus.
  • Familiarity with New York City's tourism and hospitality landscape is preferred.
  • York City Tourism + Conventions offer a competitive benefits package including:

Compensation

  • This role is eligible for incentive, bonus, or commission-based compensation.
  • 1 per year, front-loaded.

Benefits

  • Quarterly cell phone credit to subsidize your plan and monthly transit/commuter allowance.
  • All qualified applicants will be considered without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.
  • PTO days and sick time.
  • Premium medical, dental, and vision plans, plus HRA and DCA.
  • Retirement savings plan and professional development opportunities.
  • Build and maintain strong relationships with members by assisting them in navigating membership benefits, provide portal guidance, and ongoing support.
  • Conduct regular outreach to members to promote opportunities such as participation in community marketing programs, Member Mixers, virtual educational talks, special offers, editorial listings, and more.
  • application process because of a medical condition or disability, please send an email to HRCulture@nyctourism.com let us know the nature of your request.

Company info

  • New York City Tourism + Conventions is the official destination marketing organization and convention and visitors bureau for the five boroughs of New York City.
  • Our mission is to invite the world and energize the City, building equitable, sustainable economic prosperity and community through tourism for the mutual benefit of residents, businesses, and visitors.
  • NYCtourism.com is the official website of New York City, reaching visitors in their trip-planning stages and showcasing everything the City has to offer.
  • The site is also home to key marketing programs including NYC Restaurant Week®, NYC Broadway WeekSM, and more.
  • NYC Tourism + Conventions Commitment to Diversity, Equality and Inclusion Here at NYC Tourism + Conventions we are an

Equal opportunity

  • equal opportunity employer, committed to our diversity and inclusiveness.
  • If you need reasonable accommodation for any part of the

Visa & Work Authorization

  • Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
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This listing is sourced directly from Nyctourism's careers page and normalized into a canonical job model.