Open Approach
Escalations Engineer (L3) Colorado
Fort Collins, Colorado · Full-time
Sponsorship not specifiedDetected 29 days ago
AWSAzureCloud PlatformsCybersecurityProject ManagementCustomer SupportSystems EngineeringDNSVoIPMicrosoft Office
About the role
- Join our dynamic and rapidly growing tech company as a key player in providing outstanding customer experience.
- We are seeking an enthusiastic, empathetic, personable, self-driven individual undeterred by the challenges that come with working in a small but growing tech company.
- Day to day tasks can vary significantly; in the morning you could be working through complex issues with a client, then hop on a call for a new prospect engineering assessment.
Responsibilities
- Be a great, first, technical interface of Open Approach with prospective clients to perform network and systems engineering assessments.
- Coordinate and perform the technical onboarding of new clients.
- Project Management skills to communicate, develop timelines, communicate them effectively and hold all parties accountable.
- Knowledge of VDI and/or Session-based desktop design and implementation (Citrix, Microsoft RDS).
- Security design and best practices for systems and networks.
- We deliver exceptional managed technology and phenomenal client support to organizations across New England and beyond.
- Our team partners with businesses to design and implement IT, cybersecurity, and compliance frameworks that meet strict standards such as NIST, DFARS, and CMMC.
- These guide everything we do, from how we collaborate internally to how we support clients through complex technical challenges.
- We are continually refining our team, enhancing our capabilities, and investing in talent to drive forward meaningful change.
- We embrace candid feedback, own our outcomes, and strive to improve every day.
Requirements
- At least 5+ years of technical experience is required.
Nice to have
- Excellent written and verbal skills are imperative (previous Customer Service experience is a plus).
Compensation
- Compensation is negotiable depending on experience.
Benefits
- Health, dental, and vision coverage with generous employer contributions
- Company-sponsored Life, STD/LTD Disability, and Workers' Compensation
- Generous PTO (starting at 16 days, plus paid holidays)
- Fully paid parental leave
- Smartphone stipend for on-call rotation
- We are a fast-growing Managed Services Provider (MSP) delivering secure, compliant IT solutions to clients in regulated industries.
- At our core, we value equity, humility, excellence, accountability, innovation, and openness.
Company info
- Open Approach is a values-driven, client-focused IT services company based in Burlington, Vermont.
- We earn our clients' business every month by staying relentlessly focused on their success.
- From the very first interaction to ongoing evolution, we aim to provide seamless experiences grounded in understanding, integrity, and practical solutions.
- We believe in making thoughtful, informed decisions and creating a lasting impact instead of quick fixes.
- This translates into long-term relationships with our clients that are rewarding on many levels.
- If that sounds like the kind of company you want to grow with, we would love to hear from you.
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This listing is sourced directly from Open Approach's careers page and normalized into a canonical job model.