Cable ONE
Sales Support Specialist
Remote USA · Contract
Sponsorship not specifiedDetected 23 days ago
SalesAccount ManagementExcelCustomer SupportResearchCommunicationProblem SolvingMicrosoft Office
About the role
- Ensures customer satisfaction and loyalty by consulting, assisting, and resolving a wide variety of requests, inquiries, and complaints, both verbally and in writing.
- Sparklight is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Responsibilities
- Values every customer, while working hard to keep their business and support our communities.
Requirements
- Research customer issues when required and follows-up with the Sales Agent and/or customer until resolution.
Skills
- preferred experience using Singleview
- An Associate's degree or equivalent experience (1 year of work experience) preferred.
- 2+ years customer care/customer service experience
- Experience handling large accounts preferred
- Strong verbal and written communication skills
- Strong interpersonal skills
- Strong people and relationship management skills
- Strong data entry skills (typing)
- Strong problem solving and analytical skills with the ability to take ownership and initiative to handle commercial customer calls
- Troubleshooting skills in data, telephony or video services (data or telephony preferred)
- Ability to prioritize and perform multiple tasks
- Computer skills including Windows based applications (Word, Excel, Outlook) required
Compensation
- Annual community support to various organizations across the U.S.
Benefits
- Sparklight appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
- Medical, dental, and vision plans - start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- Additional Perks
- Tuition reimbursement (up to $5,250 on 1st year)
Company info
- Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
- Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
- Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
- Sparklight is committed to keeping our associates and customers safe.
Equal opportunity
- equal opportunity employer.
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This listing is sourced directly from Cable ONE's careers page and normalized into a canonical job model.