Banner Health
Healthcare Scheduler
BUMC Phoenix Scottsdale Health Center Plus (18250 N Hayden Rd)
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About the role
- Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations and payers.
- Receives and initiates calls to/from patients, providers, provider offices and facilities, while following all established scheduling procedures and protocols to ensure patients receive the care they need, when and where they need it.
- Effectively schedules appointments, tests and/or procedures leveraging various electronic medical record / scheduling software systems according to protocols established by clinical staff and scheduling standards.
Responsibilities
- Through compassionate communication, attention to detail, and a commitment to service excellence, you will help create a positive, efficient, and stress-free experience for patients at every point of care.
Requirements
- Demonstrated ability to utilize computer and typing skills.
- Must have the ability to follow oral and written directions as they relate to the functions listed above.
- Must have the ability to acquire and utilize a sound knowledge of the company's customer information systems.
- Accurate and efficient keyboarding skills, the ability to work effectively with common office software are required.
- Requires effective teamwork skills and the ability to meet deadlines and productivity standards.
Nice to have
- Experience in an in-bound call center or scheduler in a practice management environment preferred.
- Knowledge of payor contract terms and processes preferred.
- Knowledge of payor contract terms and processes is preferred.
- EEO/Disabled/Veterans
Benefits
- Find your path in health care.
- Our team members make Banner Health a Great Place To Work®.
- As a Healthcare Scheduler, you will play a vital role in helping patients access the care they need by coordinating appointments, tests, and procedures across a variety of healthcare services.
- A portion of the training for this position will occur in person at one of our Health Center plus locations in Downtown Phoenix, Arcadia, or Scottsdale.
Company info
- We are seeking an experienced candidate with established knowledge to join the opening team at our new Scottsdale facility, anticipated to launch in early 2027.
This listing is sourced directly from Banner Health's careers page and normalized into a canonical job model.