Cordance

Customer Success Manager

Boston, Massachusetts, United States; United States - Remote · Mid

Sponsorship not specifiedDetected 29 days ago

CRMAccount ManagementCustomer SuccessLeadershipCommunication

About the role

Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance.
We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact.
Cordance envisions that all companies we work with achieve their full potential.

Manage a portfolio of small to mid-sized accounts to ensure successful adoption, engagement, and renewal.
Partner with leadership to forecast renewals and report on retention performance.
Support standardized price increase programs, ensuring clear communication and customer alignment.
Leverage CRM and Success software to manage customer metrics, including but not limited to revenue, renewals, and expansion.
Develop and maintain Customer Success Plans with defined adoption goals and metrics.
Address adoption barriers quickly by coordinating with internal teams such as Product, Support, and Operations.
Advocate for customer needs internally, ensuring that Cordance solutions continue to deliver value.
Maintain up-to-date documentation of customer interactions and account plans in CRM systems.
Collaborate cross-functionally with Product, Marketing, and Support to improve the overall customer experience.

Monitor customer health metrics to identify renewal risks early and take corrective action.

This listing is sourced directly from Cordance's careers page and normalized into a canonical job model.