Oklahoma State Government
Collections Supervisor
Oklahoma County · Part-time
Sponsorship not specifiedDetected 6 hours ago
NegotiationAccountingTaxAuditingProcess ImprovementProcurementInventory ManagementPerformance ManagementCustomer SupportLeadershipCommunicationCollaborationProblem SolvingCritical ThinkingTime ManagementMentoringMicrosoft Office
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Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- The functions performed by employees in this position may include the following:
- Oversee daily collections and compliance operations by monitoring workloads, productivity, quality and performance metrics in order to meet division goals, service standards, and revenue recovery objectives.
- May oversee specialized collection, compliance, enforcement, or operations functions within the Collections Division, which may include:
Responsibilities
- Develop and promote a culture of continuous improvement through process evaluation, workflow analysis, and implementation of operational and system enhancements.
- Lead, coach, and develop employees through mentoring, performance management, accountability, and ongoing support while fostering a collaborative, customer-focused, and continuously improving team environment.
- Provide guidance and support to staff on complex taxpayer accounts, escalated collection matters, compliance issues, and difficult customer interactions.
Requirements
- A bachelor's degree in accounting, finance, business, or public administration
- Four (4) years of professional experience in auditing, collections, compliance, taxation and revenue, customer service, finance, business administration, or similar field
- To work remotely, an applicant must have a secure internet connection and a dedicated telephone (landline) or smart phone device during scheduled working hours.
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Nice to have
- Five (5) or more years of professional experience in auditing, collections, compliance, taxation and revenue, business administration, or similar field
- Certified Public Accountant (CPA)
- Two (2) or more years of supervisory/leadership experience
- Previous tax or government knowledge
Skills
- Extensive receivable management, revenue recovery principles, and tax collection enforcement practices
- Collection principles, practices, and procedures related to compliance enforcement and taxpayer account resolution
- Supervisor principles and practices, including employee development, performance management, and operational oversight
- Leadership concepts and process improvement strategies to enhance operations effectiveness and division performance
- Operational reporting, productivity tracking, performance measurement, and workflow management concepts
- State and federal laws, regulations, and legislative impacts related to tax administration, collections, and assigned agency programs
- Agency policies, procedures, rules, and customer service expectations
- Modern office methods, automated systems, and computer technology related to accounting, collections, and inventory management systems
- Customer service principles, conflict resolution techniques, and de-escalation strategies
- Leadership, supervision, coaching, and employee development
- Communication, both verbal and written
- Critical thinking, analytics reasoning, and problem solving
Compensation
- Salary - $80,817
Benefits
- Generous state-paid benefit allowance to help cover insurance premiums.
- Flexible spending accounts for health care expenses and/or dependent care.
- A Retirement Savings Plan with a generous match.
- 15 days of paid vacation and 15 days of sick leave for full-time employees the first year.
- Paid Maternity leave for eligible employees.
- A Longevity Bonus for years of service.
- Ability to see and read a computer screen and printed material with or without vision aids.
- There are perks to working for the OTC.
Company info
- Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service.
- Check out our About Us page to learn why we are passionate about tax compliance and believe it is the career for you!
- We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees:
Equal opportunity
- Employment
- The State of Oklahoma is an equal opportunity employer and does not
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This listing is sourced directly from Oklahoma State Government's careers page and normalized into a canonical job model.