Tonal
Senior Manager, Customer Success (Healthcare)
US, Remote · Senior
Sponsorship not specifiedDetected 28 days ago
AccessibilityProduct StrategyCRMSalesAccount ManagementLogisticsCustomer SuccessPatient CareLeadershipCollaboration
About the role
- You bring instant credibility into the room.
- Whether you're sitting across from a PT clinic owner, a hospital system administrator, a performance medicine director, or a chief medical officer, your clinical background means you understand the language, the workflow, and the buyer.
- You don't need to translate, you are the translator.
Responsibilities
- Lead Business Reviews focused on clinical adoption, patient outcomes, equipment utilization, and commercial ROI.
- We're passionate about building products that help our members thrive.
Requirements
- 5+ years leading customer success, account management, commercial operations, or clinical implementation teams
- Strong understanding of clinical workflows, rehabilitation, or performance environments
- Scalability mindset: you enjoy the pilot phase but are obsessed with turning experiments into repeatable, scalable SOPs.
Compensation
- Competitive compensation package, benefits, and Tonal product perks
Benefits
- About the Tonal Healthcare Team
- Tonal Healthcare is focused on transforming how strength training is delivered within healthcare; bridging rehabilitation, performance, and long-term health.
- You will help define how strength training becomes a core intervention in healthcare, transforming Tonal from a fitness platform into a clinical-grade health technology platform.
- Digital health
- this is not a fitness or personal-training role.
- Manage the renewal pipeline for healthcare accounts, identifying clinical and operational risks early and intervening to protect recurring revenue.
- HEALTHCARE VERTICAL STRATEGY + CLINICAL CREDIBILITY
- Serve as the clinical voice in the room with our highest-stakes commercial accounts, building deep, trust-based relationships with clinician owners, medical directors, and clinical operations leaders.
- Translate clinical workflow and patient-outcome priorities into commercial decisions, and translate Tonal's product roadmap into language that resonates with healthcare buyers.
- Architect the "Healthcare Commercial Playbook," defining the operational lifecycle from contract signature through clinical onboarding, deployment, and multi-year renewal.
- Develop resources and materials (online, written, video, audio) to educate and inspire healthcare professionals to utilise Tonal to the full extent of its capabilities.
This listing is sourced directly from Tonal's careers page and normalized into a canonical job model.