TextNow, Inc.
Telecom Operations Lead
United States
Sponsorship not specified$176k-$224kDetected 4 days ago
Stakeholder ManagementFinancial AnalysisVendor ManagementCommunication
About the role
- We're committed to paying competitively to hire and retain high-caliber talent.
- This posting is for a current, active vacancy.
- Do Right By Our People We treat each other with fairness, respect, and integrity.
Responsibilities
- Lead Telecom Operations
- Own day-to-day relationships with telecom vendors, carriers, roaming partners, and network providers.
- Manage vendor performance, SLAs, escalations, Quarterly Business Reviews, and partner accountability.
- Optimize Telecom Costs
- Partner with Finance to maintain telecom cost models and monitor COGS performance.
- Drive Compliance
- Partner closely with Legal and Compliance to execute telecom regulatory initiatives.
- Translate regulatory requirements into actionable work for Engineering, Product, and external partners.
- Deliver Strategic Initiatives
- Lead the business execution of telecom initiatives including native calling, international roaming, carrier integrations, and new network partnerships.
Requirements
- 8+ years of experience in telecom operations, carrier partnerships, or vendor management within a telecom, MVNO, or MVNE environment.
- Strong understanding of telecom cost structures, financial analysis, and unit economics.
- Knowledge of telecom regulations including STIR/SHAKEN, CALEA, KYC/CTIA, 911, lawful intercept, number portability, and FCC requirements.
- Bachelor's degree in Business, Telecommunications, Engineering, Finance, or a related field, or equivalent practical experience.
Compensation
- CAD $176,000 - $224,000 annually
- USD $154,000 - $220,000 annually
- USD $169,000 - $242,000 annually
- 12 paid holidays per year
Benefits
- As our Telecom Operations Lead, you'll own the operational health of TextNow's telecom partner ecosystem.
- Employee stock options
- Unlimited vacation
- Health, dental, and vision benefits
- Short-term & long-term disability
- $750 annual wellness benefit or healthcare spending account
- Parental leave for eligible employees
- Learning & Development opportunities
- Flexible work arrangements (work-from-home, remote, or access to one of our office spaces)
Equal opportunity
- TextNow is an equal opportunity employer committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic.
- Applicants who require reasonable accommodation during the hiring process may contact our Talent Team.
- AI Usage
- We use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are made by people. If you would like more information about how your data is processed, please contact our Talent Team.
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