HOOPP
Senior Technical Business Systems Analyst
Toronto, Ontario, Canada · Senior
Sponsorship not specified$86k-$131kDetected 30 days ago
PythonReactSQLAgileCommunicationCollaboration
About the role
- The Senior Technical Business Systems Analyst will be the primary owner of business-to-technology translation for our Member portal APIs and data flows.
- The Senior Technical Business Systems Analyst will proactively identify ambiguity, risk, rule conflicts, data gaps, and downstream impacts before they reach engineering or production.
- We value thoughtful innovation, secure engineering, shared ownership, and continuous learning.
Responsibilities
- Lead analysis and definition of DISP Orchestration / Backend-for-Frontend API requirements for new member portal digital experiences.
- Own API functional contracts from a business systems perspective, including inputs, outputs, payload fields, validation rules, transformations, source-of-truth logic, error conditions, edge cases, and acceptance criteria.
- Partner with API Integration Engineers to ensure APIs reflect business intent and user-experience needs rather than simply exposing legacy system constraints.
- Identify data-quality issues, source-system limitations, rule conflicts, latency risks, caching risks, and security/privacy implications before requirements move into build.
- Maintain traceability from BRDs and FDS artifacts through API requirements, ADO work items, test scenarios, defects, release scope, and operational acceptance criteria.
- Work directly with Product Owners, business subject matter experts, Architecture, API Integration Engineers, Front-End Engineers, QA, Security, Privacy, Data, Operations, vendors, and delivery leads.
Requirements
- Experience with Python, SQL and data modeling.
- Experience with end-to-end delivery of large-scale, multi-system programs involving digital platform modernization, core system decoupling, or enterprise re-platforming.
- Deep experience documenting integration and orchestration layers, including API schemas, request/response payloads, validation rules, source-system mappings, transformations, error handling, and edge cases.
- Experience working directly with engineers on API contracts, data models, payload examples, workflow behaviour, and implementation questions.
- Strong ability to translate complex business rules into deterministic system behaviour, clear acceptance criteria, and testable functional requirements.
- Ability to identify ambiguity, missing rules, unclear ownership, downstream impacts, operational gaps, and data risks before they become defects or delivery blockers.
- Strong communication skills with the ability to move between executive, business, architecture, engineering, QA, and operations audiences.
- High autonomy, strong judgement, curiosity, and the ability to balance speed, correctness, member impact, compliance, and long-term platform quality.
- Strong understanding of how member or customer data should be secured, validated, audited, and exposed safely through digital channels.
- Document read, write, and long-running operations clearly, including what is synchronous, what is asynchronous, what is cached, what is workflow-driven, and what must be reconciled.
- 8+ years of total business analysis, business systems analysis, product analysis, or technology delivery experience combined with 5+ years of focused experience on API-first, integration-heavy, data-centric, or service-oriented platforms.
- Comfortable challenging assumptions constructively and influencing solution direction through clarity, evidence, and strong problem framing rather than formal authority.
- Experience in financial services, pensions, insurance, banking, benefits administration, healthcare, government, or other regulated/high-trust domains with sensitive personal data is an asset.
- The expected annual base salary range for this role is: $86,000 - $131,000 CAD
- The actual base salary offered to the successful candidate may vary based on multiple factors including, but not limited to, individual's expertise and level of experience applicable to the role they are being offered.
Compensation
- The actual base salary offered to the successful candidate may vary based on multiple factors including, but not limited to, individual's expertise and level of experience applicable to the role they are being offered.
- This role is eligible to participate in discretionary incentive plan(s), subject to the terms and conditions of the applicable incentive plan text.
- $86,000 - $131,000 CAD
Benefits
- our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves
- learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees' career growth
- membership in HOOPP's world class defined benefit pension plan, which can serve as an important part of your retirement security
- optional post-retirement health and dental benefits subsidized at 50%
- yoga classes, meditation workshops, nutritional consultations, and wellness seminars
- the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers
- Translate complex pension rules into deterministic system behaviour that engineers, QA, Product, Architecture, and business stakeholders can all understand and validate.
- Analyze data impacts for scenarios such as member profile updates, beneficiary changes, pension projections and calculations, notifications, messages, secure documents, and dashboard personalization.
This listing is sourced directly from HOOPP's careers page and normalized into a canonical job model.