Azul
Technical Account Manager
United States - Remote · Senior · Contract
Sponsorship not specified$175k-$250kDetected 89 days ago
JavaBashDistributed SystemsAWSGCPAzureCloud PlatformsDockerKubernetesLinuxPrometheusGrafanaDatadogSite Reliability EngineeringJiraConfluenceSalesCustomer SuccessLeadershipCommunicationProblem SolvingMentoring
About the role
- The Technical Account Manager (TAM) is a deeply technical post-sales role focused on driving successful adoption of Azul Prime within a portfolio of strategic customers.
- Unlike a traditional TAM role, this position is hands-on and technical first.
- You will spend the majority of your time engaged with customer engineering teams on JVM performance tuning, troubleshooting, reliability engineering, and architectural guidance.
Responsibilities
- Build and maintain deep, long-term relationships with technical stakeholders - SREs, Java developers, platform engineers, and architects.
- Partner closely with Sales, Customer Success, and Support on joint account planning, renewals, and expansion opportunities.
- Lead troubleshooting, root cause analysis, and performance tuning engagements for JVM-based applications running at enterprise scale.
- Collaborate with Azul's runtime, compiler, GC, and tooling engineering teams to resolve complex technical issues.
Requirements
- 8+ years in customer-facing technical roles (TAM, solutions architect, consulting engineer, or SRE with direct customer engagement).
- Strong working knowledge of Java programming and JVM internals - garbage collection, JIT compilation, class loading, threading, and memory model.
- Demonstrated experience tuning and troubleshooting enterprise-scale Java applications in production.
- Hands-on experience with distributed systems, public cloud platforms (AWS, GCP, and/or Azure), and containerization (Kubernetes, Docker).
- Excellent written and verbal communication skills, with the ability to translate complex technical concepts for audiences ranging from individual engineers to senior executives.
Nice to have
- Deep specialization in JVM performance tuning, GC behavior analysis, and low-latency Java applications.
- Experience with observability and monitoring stacks (Prometheus, Grafana, Datadog, New Relic, Dynatrace, JFR, or similar APM tools).
- Familiarity with microservices architectures and modern cloud-native Java deployment patterns.
- Cloud platform certification (AWS, Azure, GCP) or SRE-related certifications.
- Contributions to open-source Java projects or active participation in the broader Java technical community.
- Prior experience with Azul Prime, OpenJDK, HotSpot, or other commercial Java runtimes.
- Why Azul At Azul, you will work alongside a team of Java experts who genuinely love the platform, on problems that matter to some of the most demanding engineering organizations in the world.
- If you want your technical expertise to have outsized impact - and you want to be surrounded by people who share that passion - we would love to talk!
Skills
- Provide architectural guidance on reliability, scalability, latency, throughput, and cloud cost optimization.
- 12+ years in senior technical roles such as software engineering, SRE, performance engineering, or cloud/platform engineering.
Compensation
- What we Offer · Comprehensive compensation and healthcare packages · Referral Program · Work-life balance, remote-first, paid time off, company shutdown, holidays · Work with top experts worldwide whom contribute to the Java ecosystem Our C
Company info
- And you will serve as the bridge between customers and Azul's engineering organization, feeding real-world insights back into the product.
- Own a portfolio of named strategic customers, with flexibility to engage additional high-value Azul Prime customers as opportunities arise.
- Work with customers to identify and qualify candidate applications for Azul Prime, then partner with them through successful production deployment.
This listing is sourced directly from Azul's careers page and normalized into a canonical job model.