Concentrix

Collections Representative (On-Site)

USA, Lake Mary, FL · Full-time

Work authorization required$19k-$23kDetected 30 days ago

Outbound SalesCustomer SupportLeadershipMentoring

About the role

Job Title: Collections Representative (On-Site) Job Description The Collections Representative will collect payments or offer payment solutions on past due accounts in an effort to mitigate losses.

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:
Mentorship programs that support your rewarding career journey

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position.
Must be 18 years of age.
1 year of experience each in general business, collections and customer service required.
Must reside in the United States or have a valid U.S. address for residence.
Live within 40 miles of the site and be able to work your full shift in the office

The Collections Representative will collect payments or offer payment solutions on past due accounts in an effort to mitigate losses.
Work assigned accounts (as determined by the client) while handling inbound and outbound call volume servicing Car/Van accounts.
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging?
Would you like to join a company that earns " World's Best Workplaces," " Happiest Employees," and " Best Companies for Career Growth " awards every year?
Then a Collections Representative position at Concentrix is just the right place for you!
Plus, at Concentrix, there's real career (and personal) growth potential.
In fact, about 80% of our managers and leaders have been promoted from within!
College student or graduate preferred, High School Diploma or GED required.

The base salary range for this position is $18.50 - $23.13/hr., (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance.

Health and wellness programs with trained partners to help promote a healthy you
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

A modern, state-of-the-art office setting with advanced technologies and a great team
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Collect delinquent payments from customers via phone pay, web payment, and mail, while adhering to regulatory requirements.
Provide superior customer experience to both external and internal customers with phone courtesy providing appropriate follow-up, ensuring a consultative collections approach is taken.
Ability to offer short- and long-term solutions to customers.
Ability to offer payment arrangements to customers.
Provide consultative collections experience to customers.

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.
If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know.
Requests may be made by contacting app.acco@concentrix.com.
All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position.

This listing is sourced directly from Concentrix's careers page and normalized into a canonical job model.