Icf Incorporated LLC

Icf Incorporated LLC

Senior ServiceNow ITSM Quality Assurance Analyst (Remote) NI

Reston, Virginia, United States of America · Senior · Full-time

Work authorization required$81k-$139kDetected 55 days ago
AgilePlaywright

About the role

  • In this role, you will help ensure the quality, reliability, and usability of ServiceNow-based ITSM solutions by partnering with developers, business analysts, product owners, and stakeholders across cross-functional teams.
  • Local candidates may be expected to work at the client site in Rockville, MD, at least 1-2 days per week.
  • Participate in Agile ceremonies including sprint planning, backlog refinement, and retrospectives.

Responsibilities

  • In this role, you will support one or more project teams by: Use SN Agile and related tools to track testing progress, defects, risks, dependencies, and quality metrics across ServiceNow delivery work.
  • Develop, document, and execute test plans, test cases, and test scripts for ServiceNow enhancements and releases.
  • Perform functional, regression, and user acceptance testing for ServiceNow ITSM modules, workflows, and web-based applications.
  • Partner with developers and platform administrators to troubleshoot issues, validate fixes, and support root-cause analysis for ServiceNow defects.
  • Execute test cases, document defects with clear reproduction steps, and partner with developers to support bug fixes and change requests.
  • Review user stories and acceptance criteria and create test scenarios and scripts for ServiceNow enhancements using clear, traceable test documentation.
  • Develop and maintain test plans (automated where applicable, eg ServiceNow ATF, Playwright, or other testing tools), test cases, regression suites, and validation documentation for ServiceNow releases, update sets, and new functionality.
  • Support testing for ServiceNow platform upgrades, patches, and configuration changes to confirm stability across ITSM processes.
  • Strong attention to detail and the ability to create clear, accurate test documentation.
  • We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive.

Requirements

  • 3+ years of experience working in Agile delivery environments with user stories, sprint ceremonies, and defect tracking tools.
  • 1+ years of hands-on experience testing or supporting ServiceNow-based ITSM solutions and workflows.
  • Experience with Agile Scrum methodology and testing within iterative delivery cycles.

Compensation

  • $81,499.00 - $138,549.00 Nationwide Remote Office (US99) Need help?
  • Software testing certification and/or ServiceNow certification.
  • Experience with Agile Scrum methodology and testing within iterative delivery cycles.
  • Strong analytical, problem solving, and time management skills Ability to work independently and collaboratively with strong organizational, reporting, and time management skills.
  • Familiarity with ServiceNow releases, update sets, platform upgrades, or automated testing practices such as ATF.
  • Strong attention to detail and the ability to create clear, accurate test documentation.

Benefits

  • Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Company info

  • ICFCareerCenter@icf.com About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants.
  • At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives.
  • We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges.
  • Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future.
  • Learn more at icf.com.

Equal opportunity

  • We are an equal opportunity employer.
  • For more information, please read our EEO policy.
  • To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist.
  • However, we understand that some candidates may require accommodation that involves the use of AI.

Visa & Work Authorization

  • Candidate must be able to obtain and maintain a Public Trust with the government Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. Must be a United States (U.S.) Citizen or Gree
Apply directly at Icf Incorporated LLC →Create a free account for alerts like thisView Icf Incorporated LLC immigration profile

This listing is sourced directly from Icf Incorporated LLC's careers page and normalized into a canonical job model.