Icf Incorporated LLC
Senior ServiceNow ITSM Quality Assurance Analyst (Remote) NI
Reston, Virginia, United States of America · Senior · Full-time
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
The bottom of this range ($81,499) is below the Level I prevailing wage of $85,800. An H-1B cannot be filed below the prevailing wage, so an offer at the floor of this band could not be sponsored as posted.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $105,851 would place this position at wage Level II. That figure is within the posted range, and I'd like to target it. This role classifies under "Software Quality Assurance Analysts and Testers" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Software Quality Assurance Analysts and Testers (15-1253) · Washington-Arlington-Alexandria, DC-VA-MD-WV. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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About the role
- In this role, you will help ensure the quality, reliability, and usability of ServiceNow-based ITSM solutions by partnering with developers, business analysts, product owners, and stakeholders across cross-functional teams.
- Local candidates may be expected to work at the client site in Rockville, MD, at least 1-2 days per week.
- Participate in Agile ceremonies including sprint planning, backlog refinement, and retrospectives.
Responsibilities
- In this role, you will support one or more project teams by: Use SN Agile and related tools to track testing progress, defects, risks, dependencies, and quality metrics across ServiceNow delivery work.
- Develop, document, and execute test plans, test cases, and test scripts for ServiceNow enhancements and releases.
- Perform functional, regression, and user acceptance testing for ServiceNow ITSM modules, workflows, and web-based applications.
- Partner with developers and platform administrators to troubleshoot issues, validate fixes, and support root-cause analysis for ServiceNow defects.
- Execute test cases, document defects with clear reproduction steps, and partner with developers to support bug fixes and change requests.
- Review user stories and acceptance criteria and create test scenarios and scripts for ServiceNow enhancements using clear, traceable test documentation.
- Develop and maintain test plans (automated where applicable, eg ServiceNow ATF, Playwright, or other testing tools), test cases, regression suites, and validation documentation for ServiceNow releases, update sets, and new functionality.
- Support testing for ServiceNow platform upgrades, patches, and configuration changes to confirm stability across ITSM processes.
- Strong attention to detail and the ability to create clear, accurate test documentation.
- We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive.
Requirements
- 3+ years of experience working in Agile delivery environments with user stories, sprint ceremonies, and defect tracking tools.
- Experience with Agile Scrum methodology and testing within iterative delivery cycles.
Compensation
- $81,499.00 - $138,549.00 Nationwide Remote Office (US99) Need help?
Company info
- As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted.
- We're here: ICFCareerCenter@icf.com About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants.
Equal opportunity
- We are an equal opportunity employer.
- For more information, please read our EEO policy.
- To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist.
Visa & Work Authorization
- Candidate must be able to obtain and maintain a Public Trust with the government Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. Must be a United States (U.S.) Citizen or Gree
This listing is sourced directly from Icf Incorporated LLC's careers page and normalized into a canonical job model.