Coaction

Director, Claims Solutions

Morristown, NJ · Director

Sponsorship not specified$140k-$190kDetected 30 days ago

Cloud PlatformsComplianceRoadmappingStakeholder ManagementNegotiationLeadershipCommunicationProperty & CasualtyClaims Management

About the role

The IT Director, Claims Solutions, is responsible for owning and delivering all technology solutions supporting the Claims organization.

Serve as the primary technology partner to Claims leadership
Lead, mentor, and manage IT delivery team consisting of business analysts, developers, testers (employees and consultants) and vendors
Own end‑to‑end delivery of Claims Solutions including integrations to internal and external platforms
Lead solution design and implementation
Drive roadmap planning, enhancements, upgrades, and vendor coordination
Manage system integrations across enterprise platforms and TPA systems
Support specialty insurance lines (e.g., E&S, Property, Professional Liability or other specialty products)
Partner with Compliance and Risk teams to support regulatory, audit, and data privacy requirements
Manage vendor relationships with external partners for integrations, SI partners, and hosting providers
Negotiate contracts, manage service levels, and control delivery costs

Bachelor's degree in information technology, Computer Science, Business, or related field
10+ years of progressive IT experience, with 5+ years in leadership roles
Demonstrated experience delivering Claims IT systems within the US P&C insurance industry
Strong hands‑on or delivery leadership experience with:
Claims management systems (Experience in Claims Assure will be great!)
Strong understanding of P&C insurance claims lifecycle and regulatory requirements
Experience leading cross-functional engineering teams.
Experience in P&C insurance
Working knowledge of Property & Casualty Claims and Policy life cycle
Familiarity with cloud platforms, APIs, data integration, and reporting/analytics (claims)

Define and execute the Claims IT delivery strategy aligned with enterprise IT and Claims business objectives
Establish delivery governance, resource planning, and financial oversight for claims IT initiatives
Translate product requirements into technical delivery plans
Ensure system stability, performance, security, data quality, and regulatory compliance
Ensure on‑time, on‑budget delivery of enhancements, regulatory changes, and strategic initiatives
Establish and monitor KPIs, SLAs, and operational metrics
Translate Claims operational needs into technical solutions
Enable AI based solutions, automation and straight‑through processing where appropriate

$140,000 - $190,000 + discretionary incentive bonus + benefits depends on various factors including, without limitation, individual and organizational performance.
The offered rate of compensation will be based on individual education, experience, and qualifications.

In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.

Employer
Coaction is an Equal Employment Opportunity employer. Coaction's policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. Coaction also prohibits harassment of applicants or employees based on any of these protected categories.
If your application is selected, you will receive an email directly from the Coaction Recruiting Team at coaction@myworkday.com asking you to contact a member of the Coaction Recruiting Team. Any other method of contact may be fraudulent.
Coaction is an Equal Employment Opportunity employer.

This listing is sourced directly from Coaction's careers page and normalized into a canonical job model.